Abstract: Apparatus, systems, and methods that operate to assist in resolving both expected and unexpected events that occur in the course of business operations are disclosed. Activities may include detecting the occurrence of an alert event, determining whether the alert event is an expected event or an unexpected event, presenting a resolution sequence for the expected event, and soliciting a new event resolution path for the unexpected event. Further activities may include determining an alert event is an unexpected event, displaying an alert message associated with the unexpected event, and soliciting recommendations to form a new event resolution path to be presented upon determining a new event has occurred that is similar to the alert event. Additional apparatus, systems, and methods are disclosed.