Abstract: A fiber distribution frame includes a housing and a door which opens and closes with respect to an exposed face of the housing to provide and restrict access to optic components within the housing. The frame further includes a door locking device having a door latch mounted to the door, a strapping post mounted to a side surface of the housing, and a cable connected at a first end to the strapping post. The door latch has a fastener receptacle and a cable conduit which adjoin one another such that a fastener received by the receptacle holds the cable in the conduit when the conduit receives a second end of the cable and the door is closed thereby locking the door to the housing. A diffuser component is attached to the inner surface of the door to absorb optical radiation from the optic components when the door is closed.

Abstract: A scanner discovers digital certificates by scanning an address range. The scanner scans the address range to determine whether a digital certificate has been installed for each address in the address range. The scanner receives digital certificate information when the digital certificate has been installed for an address. The address range that is scanned may include addresses associated with an installed digital certificate and addresses not associated with an installed digital certificate.

Abstract: A fiber distribution frame includes a cabinet which houses fiber optic components. A door frame is connected to the cabinet for the door to close relative to a front face of the cabinet. The door frame surrounds an opened area which exposes the front face when the door is closed for the components to extend out from the cabinet. Brackets connect an inner door section to the door frame such that the door section is offset from the front face by a separation distance when the door is closed. The brackets have a sufficient length such that the separation distance permits the components to extend out of the cabinet and maintain a minimum bend radius without being compressed by the door section when the door is closed. A component router is connected to the cabinet and positioned within the separation distance for directing the components to outside of the cabinet.

Abstract: Email can be securely stored using a secure record management system. An encrypted email is received at the secure record management system. The received email is a duplicated copy of a transmitted email and is decryptable by the secure record management system. The received email is processed and providing to an archive for archiving.

Abstract: A fiber optic component testing apparatus includes first and second transceiver devices respectively placed on proximal and distal ends of a fiber optic component. The first transceiver device transmits a visible light signal from an optical transmitter into the proximal end for the fiber optic component to conduct to the distal end. An optical reflector of the second transceiver device reflects the light signal at the distal end back towards the proximal end. A sensor of the first transceiver device monitors the light signal reflected by the optical reflector to determine whether a power level of the reflected light signal is greater than a given threshold. The sensor activates an indicator light to flash for a technician to view (and activates an indicator speaker for the technician to hear) when the power level of the reflected light signal is greater than the given threshold.

Abstract: A system and method are disclosed for facilitating enhanced call awareness. A system incorporating teachings of the present disclosure may include an interface that receives a signal associated with a call to a telephone number. A call information engine may be coupled to the interface and may recognize that a party to the call subscribes to an enhanced call activity service. In some cases, the party may be a called party or a calling party, and the activity may include an incoming call to the telephone number, an outgoing call, a missed call, or a waiting voicemail message. A memory may maintain a data network address for the party, and a messaging engine may initiate sending of a message containing call information to the data network address. The message may be sent in response to a trigger signal output by a notification engine without consideration for whether or not a telephone line associated with the telephone number is busy.

Abstract: A method and system for forecasting telephony traffic trends on a network of a given service provider includes storing local number portability (LNP) record portions in a LNP database. Each LNP record portion contains information regarding a corresponding telephone number having been ported between service providers. First and second images of the LNP database are obtained at first and second times. The first and second images are indicative of all the LNP record portions stored in the LNP database at the first and second times. The images are compared to determine migration of the ported telephone numbers between the service providers over a time period between the first and second times. Movement of telephone traffic on the network of the given service provider after the second time is then forecasted as a function of the determined migration of the ported telephone numbers between the service providers.

Abstract: A method of designing a customer interface for a service center, such as an automated speech recognition (ASR) self-service center. Customer activity to an existing service center is monitored, providing customer model, which includes a collection of customer tasks. These tasks are assigned to action-object pairs, which are further assigned to routing destinations. Dialog modules are designed, based on the customer model data, including disambiguation dialogs.

Abstract: A subscriber is provided with personal caller identification information when a telephone call is placed to the subscriber. In particular, a network service platform is supplied with a calling party number. A network caller ID database is queried using the calling party number to retrieve network caller ID information. A central personal address book is queried, using the calling party number, to retrieve personal caller identification information associated with the calling party number. Then the network element forwards the network caller identification information supplemented with the personal caller identification information to the subscriber when connecting the telephone call to the subscriber.

Abstract: The disclosure generally relates to a system and method of processing and presenting data associated with telecommunication elements. In a particular embodiment, the system includes a first input to receive a first set of element management system data from a first element management system, a second input to receive a second set of element management system data from a second element management system, and integration logic to produce a combined set of data based on the first set of element management system data and the second set of element management system data. The system also includes data reformatting logic to produce a combined set of data having a common data format.

Abstract: A method of providing a verbal dialog interface for a caller to an automated self-service “how to use” call system. The method uses a combination of natural language and directed dialog techniques to permit callers to hear instructions through three paths: by saying the name of a topic, by selecting the topic from a menu, or by describing the topic. A playback feature permits the caller to control the pace of presentation of the dialog. Partitioning of the dialog into modules ensures that the caller remains on track during the dialog.

Abstract: A method and system for forecasting telephony traffic trends on a network of a given service provider includes storing local number portability (LNP) record portions in a LNP database. Each LNP record portion contains information regarding a corresponding telephone number having been ported between service providers. First and second images of the LNP database are obtained at first and second times. The first and second images are indicative of all the LNP record portions stored in the LNP database at the first and second times. The images are compared to determine migration of the ported telephone numbers between the service providers over a time period between the first and second times. Movement of telephone traffic on the network of the given service provider after the second time is then forecasted as a function of the determined migration of the ported telephone numbers between the service providers.

Abstract: A method for providing multiple calling service announcements on a single circuit card within a telephone network. The method reduces the number of stored speech files necessary to generate announcements regarding a calling service such as Automatic Call Back or Enhanced Repeat Dial. By reducing the amount of speech data stored on a circuit card, multiple calling service announcements can be provided on a single circuit card, thereby reducing equipment costs.

Abstract: A routing conduit assembly for routing fiber optic jumpers from a raceway includes interconnected hood, curved neck, and vertical body conduits. The conduits have slits which are aligned with one another when the conduits form the assembly. A connector connects the vertical body conduit to a horizontally oriented raceway to mount the assembly to the raceway with the hood conduit positioned above the raceway. The connector includes a fulcrum component which enables the assembly to tilt relative to the raceway. A support stabilizer connects to the vertical body conduit for receiving tubular containers such that the tubular containers are aligned and secured with respect to the assembly. The conduit slits receive jumpers from the raceway for the assembly to enclose and route between the raceway and fiber optic equipment located below the raceway such that the jumpers transition between horizontal and vertical orientations while maintaining a minimum bend radius.

Abstract: An integrated microcellular communication system and a CDMA communication system having signal advancing capabilities wherein a signal is advanced to compensated for the time delay induced by communication signal travel over a fiber optic connections between a base station cellsite and a remote microcell.

Abstract: An intelligent network for providing access to an information network (80) has a number of central office switches (64, 82). Each central office switch (64, 82) is capable of receiving a call to a centrex telephone number and transmitting a query. A service control point (70) is coupled to the central office switches (64, 82) by a SS7 signal link (66). The service control point receives the query and transmits a response to the central office switch (64, 82). A hub switch (75) is coupled to the central office switches (64, 82) and receives the call. The hub switch (75) contains a digital trunk service (76) that combines the call with a number of other calls to form a data stream. The data stream is then transmitted to an information network node (80).

Abstract: A universal mobile phone adapter device for a vehicle appliance operable for enabling a user to talk hands-free on a mobile phone during a phone call between the mobile phone and a telephone of another party when the mobile phone is electronically connected to the vehicle appliance. The adapter device includes a universal vehicle adapter base integrated in the interior of the vehicle. The adapter base is electronically connected to the vehicle appliance. The adapter device includes first and second adapter sleeves which are removably receivable one at a time within the adapter base. The adapter sleeves include respective first and second mobile phone receiving areas for removably receiving first and second mobile phones having different configurations. The adapter sleeves and the adapter base electronically connect the mobile phones to the vehicle appliance when the adapter sleeves receive the respective mobile phones and the adapter base receives the adapter sleeves.

Abstract: A system for restricting telephone calls that originate from a facility includes at least one facility resident telephone configured to originate and present a call signal, a switching office, and a destination telephone. The at least one facility resident telephone, the switching office, and the destination telephone are electrically serially coupled such that a call signal originating at the at least one facility resident telephone is routed to the destination telephone via the switching office. The switching office disables at least one custom calling feature corresponding to the call signal upon determining the call signal as originating from the at least one facility resident telephone.

Abstract: A method for intelligently routing customer communications to an agent includes receiving a customer's request to initiate communications. A modality of the requested communications is identified and a profile of the customer is obtained. An agent model is generated for each modality supported by each agent. An agent model is selected from a set of agent models for each of a set of agents, based upon the identified modality. The profile of the customer is compared with the selected model for each of the set of agents to determine a best match. A communications connection is established between the customer and the best matched agent.

Abstract: A method and system for providing a natural language web site interface. A visitor to the web site (typically a customer to a commercial web site) is prompted to enter a natural language query. The query is interpreted and associated with content for that web site, which is then downloaded to the user.