Abstract: A distributed network switching system includes a data network. The system also includes multiple access interworking function (A-IWF) devices each operating as a gateway that enables customer premises devices to directly interface into the data network. The system further includes a centralized control and signaling interworking function (CS-IWF) device that performs call control functions and administrative functions and is adapted to interface narrowband and broadband signaling for call processing and control within the data network.

Abstract: A mobile station is used by one of a plurality of subscribers of a home area wireless service provider. The mobile station includes a memory for storing a home area wireless network identity and a plurality of preferred wireless network identities. The mobile station further including a controller controlling said mobile station to connect to the home area wireless network when in a home area and controlling said mobile station to connect to one of the preferred wireless networks when outside the home area.

Abstract: A telecommunications system determines a telecommunications service provider's routing preference for routing a call for a subscriber. The telecommunications system includes a storage that stores call routing data and a call routing service application for determining the routing preference using the call routing data. The call routing data includes an indicator that indicates when the subscriber subscribes to resold local switching services and when the subscriber subscribes to unbundled local switching services. The telecommunications system also includes a processor that executes the call routing service application, and that generates call routing instructions for routing the call according to the determined routing preference.

Abstract: A system operable among compatible public networks, such as ATM networks, recognizes signals having external service addresses entering a controlled compatible public network. External service addresses are checked against a look-up of internal routing addresses that are generally only recognized and/or advertised within the controlled compatible public network, and that represent egress terminating interfaces. The external service address is replaced with the internal routing address, although the external service address is retained and transported. Routing to the egress terminating interface in the controlled compatible network is performed on the internal routing address only, without reference to the external service address. At the egress terminating interface, the internal routing address is discarded, and the external service address restored, as the signals are forwarded to the next entity, which is usually a connected compatible network or end system.

Abstract: Method and apparatus for a distributed switching system supporting a plurality of services. A service request is initiated by an initiating customer. The service request is then executed using, for example, a user-to-network interface setup. A terminating setup is then performed to either accept or reject the requested service. Multiple service requests are correlated with respective services to enable at least one appropriate policy and logic. Data related to the requested service is obtained using at least one of a push procedure, a pull procedure, a query procedure, and a procedure in which requests are associated with the issuance of certificates.

Abstract: A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to the iterative design stage of interface development. The method includes: (1) categorizing at least two users; (2) validating targeted user behaviors and preferences; (3) capturing emergent behaviors and preferences; (4) tracking design requirements and implementations; (5) accommodating diversity in performance and preference during interactive testing; and (6) customizing a user interface design to each of the at least two users.

Abstract: A method is provided for designing an interface system. The method includes receiving a call from a customer at a call center, and logging a reason the customer is calling the call center. Subsequently, reasons from multiple customers are collected and categorized into task categories to be performed by the interface system. Menu options can then be designed based upon the task categories. The menu options include some of the language the customers used to express the reason for calling the call center. Performance of the interface system is evaluated by using cumulative response time (CRT), which is a total time a user interfaces with the system, and routing accuracy. The routing accuracy accounts for whether the user successfully navigated the interface system to a correct destination, whether the user navigated to an incorrect destination, and whether the user did not navigate to any destination.

Abstract: A telecommunications billing system generates a bill for a local service provider when a call is routed for a subscriber of the local service provider by an incumbent telecommunications service provider. The system includes a billing generator that generates a billing record in response to receiving the call. The billing generator generates a terminating access billing record when the call is an unbundled local switching call to the subscriber of the local service provider. Alternatively, the billing generator generates an originating access billing record when the call is an unbundled local switching call from the subscriber of the local service provider.

Abstract: A presence device operable in a first mode and a second mode is associated with a communication device. In the first mode, a user using the presence device is biometrically authenticated and a presence confirmation input is received from the communication device. In the second mode, a user-entered log-in input is received from the communication device. A central presence database is updated to indicate that the communication device is active for the user. A received message which is to be routed to the user is sent to the active device indicated by the central presence database.

Abstract: The present invention relates to a customer call routing menu employing an interactive voice response system (IVR) to process a call in a customer service center. The menu messages are provided in terms of customer tasks to be performed, rather than in terms of corporate units. Further, the menu messages are arranged and played to the caller in the order of the most frequently requested tasks and include terminology commonly used by customers.

Abstract: A system that controls access to a communications network in accordance with a network service includes a service controller and a network connector. The service controller receives a request for the network service from an end system, provides the end system with a unique setup identifier and an enabling certificate, and instructs the end system to send a connection setup request to access the communications network, the connection setup request including the certificate and the unique setup identifier. The certificate includes information relating to a permitted setup and service policy or logic representing service capabilities or service permissions. The network connector receives the connection setup request from the end system, processes the connection setup request based on the certificate and the unique identifier, and establishes a network connection in accordance with at least the certificate.

Abstract: A communications system is provided for routing calls based on a location of a calling party. The communications system includes a processor that determines routing of a call placed by a calling party using one of a plurality of call origination devices. The call origination devices are operatively connected to a switching device that is operatively connected to the processor. The call is placed to a destination corresponding to a service having a service area. The switching device services calls placed from call origination devices located within the service area and calls placed from call origination devices located outside the service area. The processor determines whether the calling party is within the service area, and the processor instructs the switching device to route the call to the destination based upon the processor determining that the calling party is within the service area.

Abstract: A method comprises determining a plurality of time intervals Tp and Tn within a variable bit rate (VBR) representation of an image sequence. The time intervals Tp are those in which a number of blocks of information per unit time is greater than a baseline value. The time intervals Tn are those in which a number of blocks of information per unit time is less than the baseline value. A second representation of the image sequence is created in which some blocks of information Bp are removed from the time intervals Tp and interlaced with blocks of information Bn in the time intervals Tn to reduce a variation in a number of blocks of information per unit time between the time intervals Tp and Tn.

Abstract: A method comprises determining a plurality of time intervals Tp and Tn within a variable bit rate (VBR) representation of an image sequence. The time intervals Tp are those in which a number of blocks of information per unit time is greater than a baseline value. The time intervals Tn are those in which a number of blocks of information per unit time is less than the baseline value. A second representation of the image sequence is created in which some blocks of information Bp are removed from the time intervals Tp and interlaced with blocks of information Bn in the time intervals Tn to reduce a variation in a number of blocks of information per unit time between the time intervals Tp and Tn.

Abstract: A method for creating an electronic marketplace includes receiving from a first client a request to create an electronic marketplace and receiving information about a product associated with the marketplace. The information includes at least one of first product information and a reference to second product information. The method also includes creating a marketplace metacatalog associated with the marketplace using a template, storing the first product information in the marketplace metacatalog if the information about the product includes the first product information, and associating the reference to the second product information with the marketplace metacatalog if the information about the product includes the reference. The method further includes communicating at least a portion of at least one of the first product information and the second product information to a second client using the marketplace metacatalog.

Abstract: A method and system for generating customer reports based on station message detail recording (SMDR) data includes a service control point (SCP) in a public switched telecommunications network (PSTN). The service control point samples calling data from multiple service switching points for calls originating from a private customer network, including centrex and PBX systems. The service control point interfaces with a front end processor and transmits the calling data. The front end processor formats the calling data into SMDR data, which is transmitted to a host central processing unit. The host generates reports regarding the SMDR calling data, the reports being accessible by a customer via a connection to a private customer network.

Abstract: A method of providing a caller with a directory assistance dialog. The dialog is configurable, at any level of the dialog, from an automated speech recognition (ASR) dialog to an operator-assisted (OP) dialog. The dialog is handed off to an operator if any level of the speech recognition dialog fails. Also, a configuration switch may be set to cause the dialog to be handed off to an operator even if a response at some level of the ASR dialog is successfully recognized.

Abstract: Method and apparatus for a distributed switching system supporting a plurality of services. A service request is initiated by an initiating customer. The service request is then executed using, for example, a user-to-network interface setup. A terminating setup is then performed to either accept or reject the requested service. Multiple service requests are correlated with respective services to enable at least one appropriate policy and logic.

Abstract: A method and apparatus for transferring service between local exchange carriers. The method includes connecting a second local exchange carrier switch to a first local exchange carrier distribution frame while a first local exchange carrier switch is connected to the first local exchange carrier distribution frame. The method also includes initiating a disconnection of the first local exchange carrier switch from the first local exchange carrier distribution frame.

Abstract: A system and method for improved mobile assisted handoff in a digital cellular communication system that gives the mobile station the ability to synchronize to candidate base station transmissions in order to read the transmitted digital voice color code (DVCC) of the candidate station. This process-is performed during the idle period between two designated time slots in a TDMA frame. The invention is an enhancement to the existing mobile assisted handoff procedures described in the existing IS-136 standard. The present invention improves on the IS-136 standard's use of received signal strength measurements in that it allows the mobile station to acquire and report information regarding the digital verification color code (DVCC) of the candidate base station channels. Since the DVCC uniquely identifies the cell site to which a channel belongs, it is used to distinguish the candidate base station channel from its co-channel interferers, allowing the network to make a more informed handoff decision.