Abstract: Embodiments are directed to a database configured to store digital versions of physical or electronic items received at a controlled-environment facility. Each of the digital versions associated with a unique identifier. A digital network portal is configured to provide remote access to the database. A production system is configured to create physical or electronic copies of selected ones of the stored digital versions. The physical or electronic copy comprises an image of the original physical or electronic item and a two-dimensional barcode. The two-dimensional barcode comprises a network address for the digital network portal and the unique identifier. The two-dimensional barcode may comprise a Quick Response (QR) code.

Abstract: Scheduling and provisioning transportation by a controlled-environment facility resident may employ a controlled-environment facility resident communication and/or media device, which requests and accepts identification information, from a controlled-environment facility resident operating the device, and verifies the identification information. The device then presents a controlled-environment facility transportation interface, via which the device accepts input or selection of a date and time from the resident for pick-up of a party and a destination of the party. The device may then interface with a transportation provider computer system, or the like, and schedule the pick-up of the party at the input or selected date and time for transportation to the destination. The transportation is paid for from one or more controlled-environment facility trust accounts maintained by the controlled-environment facility to the benefit of the controlled-environment facility resident.

Abstract: In embodiments for authorized use of personal controlled-environment facility resident communication and/or media devices by device location eligibility within a controlled-environment facility, each resident device, itself, determines whether the device is authorized to operate within a particular area within the facility that the device is entering or attempting to operate in, and/or whether the device is authorized to operate one or more particular application programs (apps) and/or device functions within the particular area. The device, itself, allows operation of the device, and/or allows operation of the particular app(s) and/or device functions, in response to a determination that the device is authorized to do so within the particular area.

Abstract: Embodiments use electronic speech samples of detainees and automatically scan electronic speech sample databases to detect when a detainee has a criminal record and to alert controlled-environment facility personnel to that record. An electronic speech sample of the detainee is captured during booking or at another time. The electronic speech sample is compared to a database of electronic speech samples of individuals with criminal records. If the electronic speech sample matches an existing electronic speech sample in the database, then information associated with the matching electronic speech sample is provided to the controlled-environment facility personnel. The information is analyzed to identify key issues, such as active warrants. The controlled-environment facility personnel are alerted to any such key information.

Abstract: Systems or methods for collective purchasing by controlled-environment facility residents may employ a plurality of controlled-environment facility resident communication and/or media devices, each associated with a respective controlled-environment facility resident. These devices, disposed within one or more controlled-environment facilities, may each present an interface for purchasing goods and/or services via the device. The devices may each offer, via the interface, an option to collectively purchase a single good or service by a number of controlled-environment facility residents and may accept an indication of partial payment from the resident associated with the device.

Abstract: Systems and methods are disclosed for communication classification and escalation using a machine learning model. Metadata for a communication is obtained along with features of the content in the communication. Using a machine learning model, a likelihood that the communication comprises suspicious content or a topic of interest is determined from the metadata and or a communication transcript. If the likelihood that the communication comprises suspicious content or a topic of interest is at or above a predetermined threshold, then the communication is marked for review by a human agent; otherwise, the communication is ignored. A communication may have suspicious content or a topic of interest based upon the presence of keywords in the communication transcript either alone or in combined with metadata or other features of the content in the communication. The one or more keywords may be associated with illegal or unauthorized items, activities, or behaviors.

Abstract: In a controlled-environment facility resident-to-resident communication management system a controlled-environment facility electronic digital mail center, and/or the like, receives and creates a digital version of an original mail item received at a controlled-environment facility, and a controlled-environment facility mail database, and/or the like, that stores digital versions of original mail items received at the controlled-environment facility.

Abstract: Controlled-environment facility resident behavioral and/or health monitoring may employ controlled-environment facility resident wearables each having a band configured to be affixed around a portion of a controlled-environment facility resident, irremovable by the resident and may include sensor(s) configured to measure biometric(s) of the controlled-environment facility resident and one or more physical parameter(s) experienced by the wearable, with a transmitter transmitting the biometric(s) and/or the physical parameter(s) to a controlled-environment facility management system.

Abstract: Systems and methods for managing displays on video communication devices are disclosed. A video communication session is established to a remote device. A video signal is received from the remote device. Images from the video signal are shown on the display. A blur command is received from a user of the video communication device or automatically based on a set of rules. At least a portion of the images on the display are blurred in response to the blur command. The blurring may comprise, blurring one or more objects in a background of the images, blurring one or more faces in the images, and/or blurring static background objects in the images.

Abstract: Controlled environment facility maintained digital wallets for residents of controlled environment facilities may be created and maintained in accordance with rules and regulations of the respective controlled-environment facility. Entry of data associated with an account outside the controlled-environment facility may be received from the respective resident and inserted in the digital wallet associated with the resident as a funding source. Resident controlled-environment facility trust, communications, commissary, media, or other account(s), associated with the resident, may be created in, or assigned to, the resident’s digital wallet. Th(is)(ese) account(s) may be funded using the outside account data in the resident’s digital wallet.

Abstract: A controlled-environment facility paid network-based activity controller, or the like, searches for paid network-based activity opportunities and determines a particular resident of the controlled-environment facility is eligible to participate in a particular activity. If, in accordance with rules and procedures of the controlled-environment facility, the resident is allowed to participate in the activity, an offer is made, on a personal controlled-environment facility resident communication and/or media device of the resident, for the resident to participate in the activity and/or to invite a non-resident to participate in an activity. The resident, and/or non-resident, is presented access to the activity, on the resident's or a non-resident device, in response to acceptance of the option to participate. Interaction, by the resident, via the device, is enabled to carry out the activity.

Abstract: A communication system comprises a processing system configured to support data, voice and video communications. A docking station is coupled to the processing system and is configured to provide power and data connections to a personal computer wireless device. The personal computer wireless device is configured to provide power, data, and analog connections. The docking station includes a Voice over Internet Protocol (VoIP) phone, such as a Session Initiation Protocol (SIP), phone. The docking station may include a keypad configured to initiate, or otherwise enable, VoIP phone call functions. The docking station is coupled to the processing system over at least one pair of low-voltage wires having an electrical current sufficient to power the personal computer wireless device. The pair(s) of low-voltage wires may provide sufficient electrical current to charge a battery in the personal computer wireless device.

Abstract: A communication system comprising a processing system is configured to support data, voice and video communications. A docking station is coupled to the processing system and is configured to provide power and data connections to a personal computer wireless device. The personal computer wireless device is configured to provide power, data, and analog connections. The docking station may act as a controlled-environment facility communication terminal, providing communication functionality to a user employing an integral, solid-surface keypad defined in, and by, a surface of the docking station's housing, when the personal computer wireless device is not held in the docking station. The docking station is coupled to the processing system over at least one pair of low-voltage wires having an electrical current sufficient to power the personal computer wireless device. The pair(s) of low-voltage wires may provide sufficient electrical current to charge a battery in the personal computer wireless device.

Abstract: Controlled-environment facility resident behavioral and/or health monitoring may employ controlled-environment facility resident wearables each having a band configured to be affixed around a portion of a controlled-environment facility resident, irremovable by the resident and may include sensor(s) configured to measure biometric(s) of the controlled-environment facility resident and one or more physical parameter(s) experienced by the wearable, with a transmitter transmitting the biometric(s) and/or the physical parameter(s) to a controlled-environment facility management system.

Abstract: Methods and systems for restricting use of a set of wired headphones to use with a particular controlled-environment facility resident communication and/or media device may employ wired headphones having a near field communication (NFC) functionality storing a serial number, or the like, of a particular controlled-environment facility resident communication and/or media device. Controlled-environment facility resident communication and/or media devices read information stored in the NFC functionality of a set of wired headphones being used with the device and determine if the NFC functionality of the set of wired headphones being used with the device has the serial number of the device stored in the NFC functionality.

Abstract: Information associated with a controlled-environment facility resident communications and/or data device, such as device location within the controlled-environment facility, may be used to determine whether the resident device is approved for two-way video visitation or restricted to on-way video visitation. Video visitation may be initiated and voice and video captured and streamed by a non-resident communications and/or data device, as well as voice and/or video captured and streamed by the resident device, is received by a controlled-environment facility electronic communications management system. Voice and video captured at the non-resident device is transmitted to the resident device and, if the resident device is permitted two-way video visitation, voice and video captured by the resident device is transmitted to the non-resident device, if the resident device is restricted to one-way video visitation, only voice is transmitted to the non-resident device.

Abstract: Systems and methods for detecting illicit activity based on body language features identified during a video visitation session or video communication are described herein. In some embodiments, a system may include a processor and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the system to: analyze a video communication between a first party and a second party, where the analysis is configured to detect a body language feature that indicates an event taking place during the communication; and create an electronic record identifying the communication as containing the event.

Abstract: Embodiments of the present systems and methods reward non-residents associated with a controlled-environment facility resident for good behaviors related to electronic communications with a controlled-environment facility resident. One or more controlled-environment facility associated computer systems, or the like, maintain a non-resident electronic communications behavior evaluation system, monitor and/or track a non-resident's behaviors with respect to electronic communications with a controlled-environment facility resident and analyze the non-resident behavior with respect to the electronic communications with the resident. The one or more controlled-environment facility associated computer systems, or the like, may provide rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident, or the like, based on good behavior determined by the analysis of the non-resident behavior with respect to the electronic communications with the resident.

Abstract: The invention includes delivering and monitoring digital content distributed to correctional facility inmates, giving supervisory authorities the ability to screen the incoming digital content. Digital content can include email, and stored and steamed video content, and can be scanned for keywords by supervisory authorities before delivery to an inmate. A computer kiosk can be used by inmates to view and record digital video content. A portable player is provided to inmates which can be used to play, and in some embodiments record, digital content. The player is issued to a particular inmate, and can only be used with respect to that particular inmate's digital content. The kiosk, and in some embodiments, the player, can be used to shop for items available at a store, for example a commissary.

Abstract: Embodiments are directed to an automated cutting tool that is configured to cut open nonuniform enclosures, such as cases containing electronic components. An example system comprises a multi-speed motor that is coupled to a cradle. The multi-speed motor rotates the cradle at a selected speed, and the cradle adapted to hold a case. A cutting head is positioned adjacent to the cradle and is configured to maintain contact with the case during rotation of the multi-speed motor. The multi-speed motor is configured to operate at a first speed when first segments of the case are in contact with the cutting head and to operate at a second speed when second segments of the case are in contact with the cutting head.