Abstract: Embodiments are directed to a database configured to store digital versions of physical or electronic items received at a controlled-environment facility. Each of the digital versions associated with a unique identifier. A digital network portal is configured to provide remote access to the database. A production system is configured to create physical or electronic copies of selected ones of the stored digital versions. The physical or electronic copy comprises an image of the original physical or electronic item and a two-dimensional barcode. The two-dimensional barcode comprises a network address for the digital network portal and the unique identifier. The two-dimensional barcode may comprise a Quick Response (QR) code.

Abstract: Scheduling and provisioning transportation by a controlled-environment facility resident may employ a controlled-environment facility resident communication and/or media device, which requests and accepts identification information, from a controlled-environment facility resident operating the device, and verifies the identification information. The device then presents a controlled-environment facility transportation interface, via which the device accepts input or selection of a date and time from the resident for pick-up of a party and a destination of the party. The device may then interface with a transportation provider computer system, or the like, and schedule the pick-up of the party at the input or selected date and time for transportation to the destination. The transportation is paid for from one or more controlled-environment facility trust accounts maintained by the controlled-environment facility to the benefit of the controlled-environment facility resident.

Abstract: In embodiments for authorized use of personal controlled-environment facility resident communication and/or media devices by device location eligibility within a controlled-environment facility, each resident device, itself, determines whether the device is authorized to operate within a particular area within the facility that the device is entering or attempting to operate in, and/or whether the device is authorized to operate one or more particular application programs (apps) and/or device functions within the particular area. The device, itself, allows operation of the device, and/or allows operation of the particular app(s) and/or device functions, in response to a determination that the device is authorized to do so within the particular area.

Abstract: Embodiments use electronic speech samples of detainees and automatically scan electronic speech sample databases to detect when a detainee has a criminal record and to alert controlled-environment facility personnel to that record. An electronic speech sample of the detainee is captured during booking or at another time. The electronic speech sample is compared to a database of electronic speech samples of individuals with criminal records. If the electronic speech sample matches an existing electronic speech sample in the database, then information associated with the matching electronic speech sample is provided to the controlled-environment facility personnel. The information is analyzed to identify key issues, such as active warrants. The controlled-environment facility personnel are alerted to any such key information.

Abstract: Systems or methods for collective purchasing by controlled-environment facility residents may employ a plurality of controlled-environment facility resident communication and/or media devices, each associated with a respective controlled-environment facility resident. These devices, disposed within one or more controlled-environment facilities, may each present an interface for purchasing goods and/or services via the device. The devices may each offer, via the interface, an option to collectively purchase a single good or service by a number of controlled-environment facility residents and may accept an indication of partial payment from the resident associated with the device.

Abstract: Systems and methods are disclosed for communication classification and escalation using a machine learning model. Metadata for a communication is obtained along with features of the content in the communication. Using a machine learning model, a likelihood that the communication comprises suspicious content or a topic of interest is determined from the metadata and or a communication transcript. If the likelihood that the communication comprises suspicious content or a topic of interest is at or above a predetermined threshold, then the communication is marked for review by a human agent; otherwise, the communication is ignored. A communication may have suspicious content or a topic of interest based upon the presence of keywords in the communication transcript either alone or in combined with metadata or other features of the content in the communication. The one or more keywords may be associated with illegal or unauthorized items, activities, or behaviors.

Abstract: Controlled-environment facility resident behavioral and/or health monitoring may employ controlled-environment facility resident wearables each having a band configured to be affixed around a portion of a controlled-environment facility resident, irremovable by the resident and may include sensor(s) configured to measure biometric(s) of the controlled-environment facility resident and one or more physical parameter(s) experienced by the wearable, with a transmitter transmitting the biometric(s) and/or the physical parameter(s) to a controlled-environment facility management system.

Abstract: In a controlled-environment facility resident-to-resident communication management system a controlled-environment facility electronic digital mail center, and/or the like, receives and creates a digital version of an original mail item received at a controlled-environment facility, and a controlled-environment facility mail database, and/or the like, that stores digital versions of original mail items received at the controlled-environment facility.

Abstract: A communication system comprising a processing system is configured to support data, voice and video communications. A docking station is coupled to the processing system and is configured to provide power and data connections to a personal computer wireless device. The personal computer wireless device is configured to provide power, data, and analog connections. The docking station may act as a controlled-environment facility communication terminal, providing communication functionality to a user employing an integral, solid-surface keypad defined in, and by, a surface of the docking station's housing, when the personal computer wireless device is not held in the docking station. The docking station is coupled to the processing system over at least one pair of low-voltage wires having an electrical current sufficient to power the personal computer wireless device. The pair(s) of low-voltage wires may provide sufficient electrical current to charge a battery in the personal computer wireless device.

Abstract: Controlled-environment facility resident behavioral and/or health monitoring may employ controlled-environment facility resident wearables each having a band configured to be affixed around a portion of a controlled-environment facility resident, irremovable by the resident and may include sensor(s) configured to measure biometric(s) of the controlled-environment facility resident and one or more physical parameter(s) experienced by the wearable, with a transmitter transmitting the biometric(s) and/or the physical parameter(s) to a controlled-environment facility management system.

Abstract: Methods and systems for restricting use of a set of wired headphones to use with a particular controlled-environment facility resident communication and/or media device may employ wired headphones having a near field communication (NFC) functionality storing a serial number, or the like, of a particular controlled-environment facility resident communication and/or media device. Controlled-environment facility resident communication and/or media devices read information stored in the NFC functionality of a set of wired headphones being used with the device and determine if the NFC functionality of the set of wired headphones being used with the device has the serial number of the device stored in the NFC functionality.

Abstract: Information associated with a controlled-environment facility resident communications and/or data device, such as device location within the controlled-environment facility, may be used to determine whether the resident device is approved for two-way video visitation or restricted to on-way video visitation. Video visitation may be initiated and voice and video captured and streamed by a non-resident communications and/or data device, as well as voice and/or video captured and streamed by the resident device, is received by a controlled-environment facility electronic communications management system. Voice and video captured at the non-resident device is transmitted to the resident device and, if the resident device is permitted two-way video visitation, voice and video captured by the resident device is transmitted to the non-resident device, if the resident device is restricted to one-way video visitation, only voice is transmitted to the non-resident device.

Abstract: Embodiments of the present systems and methods reward non-residents associated with a controlled-environment facility resident for good behaviors related to electronic communications with a controlled-environment facility resident. One or more controlled-environment facility associated computer systems, or the like, maintain a non-resident electronic communications behavior evaluation system, monitor and/or track a non-resident's behaviors with respect to electronic communications with a controlled-environment facility resident and analyze the non-resident behavior with respect to the electronic communications with the resident. The one or more controlled-environment facility associated computer systems, or the like, may provide rewards to the non-resident for use toward electronic communications with the controlled-environment facility resident, or the like, based on good behavior determined by the analysis of the non-resident behavior with respect to the electronic communications with the resident.

Abstract: The invention includes delivering and monitoring digital content distributed to correctional facility inmates, giving supervisory authorities the ability to screen the incoming digital content. Digital content can include email, and stored and steamed video content, and can be scanned for keywords by supervisory authorities before delivery to an inmate. A computer kiosk can be used by inmates to view and record digital video content. A portable player is provided to inmates which can be used to play, and in some embodiments record, digital content. The player is issued to a particular inmate, and can only be used with respect to that particular inmate's digital content. The kiosk, and in some embodiments, the player, can be used to shop for items available at a store, for example a commissary.

Abstract: Embodiments are directed to an automated cutting tool that is configured to cut open nonuniform enclosures, such as cases containing electronic components. An example system comprises a multi-speed motor that is coupled to a cradle. The multi-speed motor rotates the cradle at a selected speed, and the cradle adapted to hold a case. A cutting head is positioned adjacent to the cradle and is configured to maintain contact with the case during rotation of the multi-speed motor. The multi-speed motor is configured to operate at a first speed when first segments of the case are in contact with the cutting head and to operate at a second speed when second segments of the case are in contact with the cutting head.

Abstract: Video communications of residents of a controlled-environment facility are monitored to detect instances of inappropriate behavior within the video, such as nudity. Residents may participate in live video visitation sessions with non-residents. Video recordings are generated for each video feed of the live video visitation. During the live video visitation, indications of inappropriate behavior displayed in the live video are detected. If indications of inappropriate behavior are detected in the live video, the recorded video is annotated to specify the locations of the detected indications in the recording. Upon completion of the video visitation session, post-processing of the recorded video detects additional indications of inappropriate behavior. The additional indications may be detected at proximal locations to the annotations and may be detected based on sampling frames of the recording to detect changes in the occurrence of pixels having a skin tone color.

Abstract: Controlled-environment facility contraband wireless communication device detection uses one or more controlled-environment facility communication and/or media devices that each include a radio frequency detection mechanism configured to detect presence of electromagnetic energy emissions in one or more frequency bands reserved for wireless communication by wireless communication devices. Each controlled-environment facility communication and/or media device reports detection of the presence of electromagnetic energy emissions in one or more frequency bands reserved for wireless communication by wireless communication devices to an investigative data aggregation and analysis system. The location of the reporting device(s) and/or signal strength of the emission(s) may be used by the investigative data aggregation and analysis system to determine a location, within the controlled-environment facility, of a contraband wireless communication device emitting the electromagnetic energy emissions.

Abstract: Systems and methods for controlling access to one or more media devices that may be shared among multiple users, such as multiple residents in a controlled-environment facility, are described herein. In some embodiments, a method includes operating at least one computer system. Operating the at least one computer system includes checking out a media device. Checking out the media device comprises enabling the media device for use for a first duration of a first timer. Operating the at least one computer system further includes, upon expiration of the first duration of the first timer, disabling use of the media device, and checking in the media device. The media device is prohibited from being checked out for a second duration of a second timer.

Abstract: Systems and methods provide a resident of a controlled-environment facility with a visitation service that include messaging capabilities, where the message are managed on behalf of the resident based on the visitation sessions in which the resident participates. In one scenario, the resident issues an initial visitation request for a visitation session with a particular non-resident. In response to the non-resident not accepting this initial visitation request, the resident is allowed to record and store a message, such as a voice message or video message, for retrieval and playback by the non-resident. At a later time, the resident issues a second visitation request for a visitation session with the same non-resident. The non-resident accepts the second request and the requested visitation session between the non-resident and the resident is conducted. In response to the visitation session being conducted, the stored message may be marked for deletion.

Abstract: Proactive multiple controlled-environment facility investigative data aggregation and analysis systems and methods may accept setup of alerts, each alert associated with particular data related to electronic communications, and each alert to be directed to at least one person not associated with the controlled-environment facility in which the communication originated, in which a particular resident associated with the electronic communication resides, and/or the like. Captured data related to electronic communications associated with each of a plurality of residents is received and/or retrieved and the at least one person not associated with the controlled-environment facility is alerted when the particular data related to electronic communications is received or retrieved with respect to a particular electronic communication.