Abstract: A system and method for allowing remote control of an isochronous device. The system comprises: (1) first and second isochronous devices, (2) a packet-based signalling channel coupling the first and second isochronous devices and allowing communication of signalling messages between the first and second isochronous devices, the first isochronous device capable of initiating a request to the second isochronous device to transfer multimedia information from the second isochronous device to the first isochronous device and (3) an isochronous user information path established by the second isochronous device in response to initiation of the request, the isochronous user information path coupling the first and second isochronous devices for transfer of the multimedia information, the first isochronous device thereby effecting remote control of the second isochronous device.

Abstract: For use in a call center having a plurality of agent stations and an audio automatic call distribution system (ACD) for routing an incoming audio call received from a communications network to one of the plurality of agent stations, a system and method that allows the audio ACD to route an audio/video call received into the call center.

Abstract: For use in a communications network having a source and destination endpoint that employs a video transmission protocol in which the destination endpoint of a video stream receives a release command from the source endpoint of the video stream to begin displaying the video stream, the destination endpoint normally receiving the release command only after completion of a capabilities negotiation between the destination endpoint and the source endpoint, a system for, and method of, multicasting the video stream from the source endpoint to at least one destination endpoint.

Abstract: Various aspects of an interactive multimedia system and associated methods. In general, the multimedia system employs central and peripheral hubs that function to provide services to a plurality of clients of a call manager server, or manager subsystem. The hubs and subsystem cooperate to serve requests originating in the plurality of clients. The client-server-client architecture allows for distributed processing and resource management. Redundant connections between the various network subsystems and hubs provide survivability. Each subsystem or hub is provided with the ability to initialize or recover from systemic errors, thereby distributing initialization and recovery. Certain of the distributed resources are capable of being managed from other subsystems, thereby allowing sharing of the resources. An open numbering plan allows efficient call treatment of dialed numbers. Call processing is sharable between multiple manager subsystems.