Patents Assigned to Services
  • Publication number: 20230297780
    Abstract: A system and a method are disclosed for alerting a manager device to an occurrence of an event an agent device during a conversation between the agent device and an external party. N an embodiment, a processor receives transcript data during a conversation between the agent device and the external party. The processor normalizing the transcript data, and inputs the normalized transcript data into a machine learning model, the machine learning model trained to identify an inflection point in the conversation. The processor receives, as output from the machine learning model, a measure of notability of the normalized transcript data. The processor determines whether the measure of notability corresponds to an inflection point, and, responsive to determining that the measure of notability corresponds to an inflection point, alerts the manager device.
    Type: Application
    Filed: February 21, 2023
    Publication date: September 21, 2023
    Applicant: Sutherland Global Services Inc.
    Inventors: Bharat S. Raj, Eric Jee-Keng Dunn, Dmytro Kovalchuk, Brenton William D'Adamo, Benjamin S. Shan
  • Publication number: 20230292811
    Abstract: A smokeless tobacco product includes a plurality of orally disintegrable granules. Each granule has a lipid core and at least one layer surrounding the core. The core can also include binders, powdered tobacco carbohydrates, water soluble polymers, flavorants, salts, sweeteners, and combinations thereof. The orally disintegrable granules can provide a pleasing texture and/or flavor experience.
    Type: Application
    Filed: May 24, 2023
    Publication date: September 21, 2023
    Applicant: Altria Client Services LLC
    Inventors: Munmaya K MISHRA, Frank Scott Attchley
  • Publication number: 20230297850
    Abstract: State of art techniques hardly provide technical solution to address complex dependencies that exist between different areas of SaaSification. Embodiments of the present disclosure provide a method and system for a contextual advisory for a platform, a process, a technology, and technical components to build Everything as a service (XaaS) for a domain of interest. The method dynamically generates contextual advisory and recommendations to build the XaaS on users input from assessment and decision navigation. Decision navigation captures complex interdependencies of business, design, technology etc. User inclination/inferences are captured from assessment. In accordance with initial inclination of the user, the user is navigated through decision making process involved in building the XaaS model for the domain of interest of the user. The system recommends the decision and generates the dynamic information based on user inputs which is used to generate the advisory documents.
    Type: Application
    Filed: March 16, 2023
    Publication date: September 21, 2023
    Applicant: Tata Consultancy Services Limited
    Inventors: Spandan MAHAPATRA, Gajanan Haribhau KAMBLE, Akshay CHAUDHARY, Bala Prasad PEDDIGARI, Kanishk Bharatkumar CHAUHAN
  • Publication number: 20230295550
    Abstract: Provided are inserts (100) for preparing a cell culture chamber(s), or array of chambers, inside of histology cassettes that are suitable for three-dimensional multicellular growth of a cell or cells into spheroids, organoids, or other 3D structures, such that the resulting 3D multi-cellular structures are ready and suitable for histology processing without transfer to a different receptacle or container. Further embodiments of the invention provide methods of preparing at least one cell culture chamber using the inserts, systems for growing three-dimensional multicellular spheroids comprising culturing cells within a cell culture chamber prepared using the inserts, and systems for analyzing at least one cultured cell in vitro comprising culturing cells within a cell culture chamber prepared using the inserts.
    Type: Application
    Filed: July 30, 2021
    Publication date: September 21, 2023
    Applicant: The United States of America,as represented by the Secretary,Department of Health and Human Services
    Inventors: Ralph E. Parchment, Thu A. Nguyen
  • Publication number: 20230297676
    Abstract: A computer-implemented method for detecting a code injection threat may include: performing a search process on a memory of a computer system to identify property list files; in response to an identification of a property list file, retrieving the property list file; performing an analysis process on the property list file to identify a target identifier; in response to an identification of the target identifier in the property list file, determining whether the target identifier corresponds to an electronic application stored in the memory of the computer system; in response to determining that the target identifier corresponds to the electronic application, determining that the property list file is indicative of a code injection threat to the electronic application; and in response to the determination that the property list file is indicative of a code injection threat to the electronic application, performing a security action based on the property list.
    Type: Application
    Filed: May 26, 2023
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventor: Jon WHITMORE
  • Publication number: 20230298006
    Abstract: Systems and methods are provided for generating and managing dynamic customized electronic tokens for electronic device interactions. A system for transferring data between a user device associated with a user and a remote device may include a memory storing instructions and a processor configured to execute the stored instructions. The stored instructions may configure the processor to receive, via a network, transaction information from the remote device, access information associated with an electronic token, and provide the electronic token to the remote device. The electronic token may be associated with at least one of the user or the user device, and a token server may generate the electronic token based on the received transaction information, and determine one or more expiration parameters for the electronic token.
    Type: Application
    Filed: May 22, 2023
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Paul Y. MORETON, Matthew DE GANON, Thomas S. POOLE
  • Publication number: 20230298009
    Abstract: A method for conducting cryptocurrency transactions at an access device. The method includes initiating communication with an access device operated by a second user in a transaction between the first user and the second user, and then transmitting a request for transaction data to the access device. The method also includes receiving the transaction data comprising a transaction amount and a second cryptocurrency address from the access device from the access device, and signing, using a private cryptographic key, the first cryptocurrency address, the second cryptocurrency address, and the amount to create a signed cryptocurrency transaction. The method also includes transmitting the signed cryptocurrency transaction to a node of a blockchain network, and receiving a cryptocurrency transaction identifier from the node. The method also comprises generating a cryptogram using at least an access token on the mobile application and at least some of the transaction data.
    Type: Application
    Filed: August 18, 2020
    Publication date: September 21, 2023
    Applicant: Visa International Service Association
    Inventors: Yuexi Chen, Benjamin Price
  • Publication number: 20230298283
    Abstract: A product is traditionally experienced in XR mainly through sight that accounts for about 80% of sensory inputs, thereby impeding an immersive experience of a product. In the present disclosure, an object's form factor guides a user's gestures in carrying out actions on an augmentation. A suitable physical object marker mimics physical touch interaction with a virtual product. Leveraging the sense of touch, the user gains deeper understanding of the virtual product, since the product responds to the user's natural gestures. In accordance with the present disclosure, transform data in the form of a position, an orientation and a scale associated with the physical object and user's hands handling the physical object are recorded to identify an associated gesture. Utilizing gesture to action mapping, the user's action is translated to the virtual product. The augmentation is modified in real time to provide an immersive experience.
    Type: Application
    Filed: March 13, 2023
    Publication date: September 21, 2023
    Applicant: Tata Consuitancy Services Limited
    Inventors: Lakshmi DESPANDE, Amandeep OTHI, Ashok MAHARAJ, Jibin JOHN, Gowthaman JAYABALAKRISHNAN, Jai KUMAR, Abhijeet KUMAR
  • Publication number: 20230300246
    Abstract: A system and method for allowing a single live customer service agent to simultaneously serve multiple customers. According to various embodiments, a virtual agent operates at the front end to receive and attempt to handle customer issues. The virtual agent employs speech recognition and intent mapping in order to generate a proposed response that attempts to identify and resolve customer issues. In some scenarios, the proposed response includes both a response message and a response action to be taken. A chat history and the proposed response is then provided to the live agent. The live agent reviews the information provided, and determines whether the proposed response is appropriate. The live agent then approves the response or revises or replaces the response. The final response is sent back to the virtual agent for processing and providing to the customer.
    Type: Application
    Filed: March 18, 2022
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Joshua EDWARDS, Guadalupe BONILLA, Tyler MAIMAN, Michael MOSSOBA, Vahid KHANAGHA, Aysu Ezen CAN, Mia RODRIGUEZ, Feng QIU, Alexander LIN, Meredith L. CRITZER
  • Publication number: 20230292801
    Abstract: A crystalline sugar composite powder and methods for making the same. A crystalline sugar composite powder used as a sugar substitute ingredient. A crystalline sugar composite powder including crystalline sugar particles, and sugar composite particles, the sugar composite particles including cellulose fiber and a plurality of sugar crystals formed on a surface of the cellulose fiber. A process of preparing a crystalline sugar composite powder by a solvent inversion process as disclosed. A food or beverage including the crystalline sugar composite powder.
    Type: Application
    Filed: March 18, 2022
    Publication date: September 21, 2023
    Applicant: Kerry Group Services International Limited
    Inventors: Vikash MALIK, Li PAN, Rajesh POTINENI, Elizabeth Norris SHARP, Jack MAEGLI, Peter Yongjae LEE, Elizabeth GERSTER, Madeline WASKIEWICZ, Alex RIESCHE
  • Publication number: 20230297434
    Abstract: Described herein is a system for identifying controls not aligned with updated compliance data. The system may scrub external data sources for updated compliance data. The system may detect and extract the updated compliance data from the external data sources. The system may identify and correlate controls of compliance applications currently using compliance data which has now been updated. The system determines whether a control exists to cover the updated compliance data. In the event, a control does not exist or an existing control does not cover the updated compliance data, a requirement may be generated for generating a new control or modifying an existing control for the updated compliance data.
    Type: Application
    Filed: May 25, 2023
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Sravankumar KARANAM, Manjula MARAKANI
  • Publication number: 20230297665
    Abstract: A user may conduct a plurality of access requests with a plurality of resource provider computers. A processor server computer may determine whether resource provider computers store access data associated with the user in various ways, including detecting patterns in sets of a plurality of access requests conducted between the user and each of the plurality of resource provider computers. Upon detecting that access data has changed, the processor server computer may automatically send the updated access data to each of the identified resource provider computer.
    Type: Application
    Filed: May 1, 2023
    Publication date: September 21, 2023
    Applicant: Visa International Service Association
    Inventors: Meredith Altenhofen, Amy Alterman, Robert Yost
  • Publication number: 20230297355
    Abstract: For performing analysis of enterprise application, code analysis tools may be used. But currently available analysis tools lack support for analyzing database processing statements, such as structured query language (SQL) statements and inter-service communication statements that may be present along with the programming language statements in the computer program. Present disclosure provides method and system for performing program transformations for precise analysis of enterprise applications. The system transform each database processing statement present in a computer program associated with the enterprise application into host programming language statement and each service call into function call statements. In particular, the system replaces syntax of embedded language with equivalent host programming language syntax. The system then uses existing code analyzers for performing analysis of the computer program to get data flow information of the computer program.
    Type: Application
    Filed: March 7, 2023
    Publication date: September 21, 2023
    Applicant: Tata Consultancy Services Limited
    Inventors: RAVEENDRA KUMAR MEDICHERLA, SHRISHTI PRADHAN, RAVINDRA DINAKAR NAIK, SHIVANI PRAVIN KONDEWAR
  • Publication number: 20230297785
    Abstract: Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide regulatory disclosure compliance. An incoming call is routed to a call agent based on an inferred topic, classified based on a specific regulatory disclosure, analyzed to detect a specific regulatory disclosure within a call agent's call dialog, and analyzed to determine if a current reading of the specific regulatory disclosure is noncompliant. The system automatically suggests one or more phrases to the call agent for use in the dialog to convert the dialog to compliant.
    Type: Application
    Filed: March 18, 2022
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Nicholas LAMM, Aysu Ezen CAN
  • Publication number: 20230297778
    Abstract: Disclosed herein are system, method, and computer program product embodiments for machine learning systems to process incoming call-center calls to provide communication summaries that capture effort levels of statements made during interactive communications. For a given call, the system receives a transcript as the input and generates a textual summary as the output. In order to improve a call summary and customize a summarization task to a call center domain, the technology disclosed herein may employ a classifier that predicts an effort level and attention score for individual utterances within a call transcript, ranks the attention scores and uses selected ones of the ranked utterances in the summary.
    Type: Application
    Filed: March 18, 2022
    Publication date: September 21, 2023
    Applicant: Capital One Services, LLC
    Inventors: Aysu Ezen CAN, Zachary S. BROWN, Chris SYMONS
  • Publication number: 20230300212
    Abstract: A streaming server generates a media stream, and delivers it to an end user. The streaming server receives media items and an item schedule, and assembles the media items into the media stream based on timing relationships specified by the item schedule. The media stream includes an advertising spot block including advertising media content, and an adjacent spot block including other media content. The streaming server inserts a contextual marker into the advertising spot block. The contextual marker includes information identifying the other media content in the adjacent spot bloc. The streaming server transmits the media stream to an end-user media player, which is configured to process the contextual marker.
    Type: Application
    Filed: April 17, 2023
    Publication date: September 21, 2023
    Applicant: iHeartMedia Management Services, Inc.
    Inventors: Daniel N. MacTiernan, Jeffrey Lee Littlejohn, David C. Jellison, JR., Jeffrey James Bengel, Todd Louis Goldberg
  • Publication number: 20230294911
    Abstract: Provided is a packaging container including a plurality of sidewall panels. The plurality of sidewall panels may include at least a first sidewall panel and a second sidewall panel connected to the first sidewall panel along a predefined corner fold line. The packaging container may further include a push-in feature located on the predefined corner fold line. The push-in feature may be movable between a first configuration and a second configuration. A tear-away piece may be located on at least one sidewall panel of the plurality of sidewall panels. The packaging container may include a top wall defined by a plurality of top panels. In an example, the packaging container includes a bottom wall defined by a plurality of bottom panels. In an example, the packaging container includes an insert. The packaging container may house a potted plant.
    Type: Application
    Filed: June 30, 2021
    Publication date: September 21, 2023
    Applicant: WestRock Shared Services, LLC
    Inventor: David G. Couture
  • Publication number: 20230297458
    Abstract: In the DevOps process, testing teams use automated testcases to test a product in a regression testing running daily, which generate thousands of log files per run, in various distributed environment with different formats. Solutions to errors depend on SMEs and the impact of solution leads to rework of defect/errors and high degree of heterogeneity. This leads to huge bottleneck in automation of DevOps process leading to loss of productivity and agility. Present disclosure addresses the challenges by providing systems and methods that auto capture the log files of different formats efficiently in a scalable, extendible, and plug-able way. The system then mines and parses the log files based on given identifiers to standardize and de-duplicate to create unique error records with detail description including cause, position, module, timestamp, etc. The system predicts the solutions leveraging the database containing solutions and errors by using a modified Smooth Inverse Frequency technique.
    Type: Application
    Filed: November 30, 2022
    Publication date: September 21, 2023
    Applicant: Tata Consultancy Services Limited
    Inventors: ANANTHA DESIK PURANAM HOSUDURG, SUMIRAN NAMAN, ASHIM ROY, NAGA BASAVA RAJU PADMANABHUNI
  • Publication number: 20230296014
    Abstract: A sensor device can be used to detect the presence of a cement composition in a reverse cementing operation. The sensor device can include a resistivity sensor, an acquisition and measurement apparatus, and an actuator. The actual resistivity of the drilling mud, spacer fluid, and cement composition to be used can be pre-determined. The acquisition and measurement apparatus can be pre-programmed with a resistivity profile for the fluids. The resistivity sensor can measure the resistivity of the fluids as they flow past the resistivity sensor in the wellbore. When the acquisition and measurement apparatus receives a desired reading within the resistivity profile, instructions can be sent to the actuator to close a valve and block fluid flow through the casing or tubing string.
    Type: Application
    Filed: March 16, 2022
    Publication date: September 21, 2023
    Applicant: Halliburton Energy Services, Inc.
    Inventors: Hector Jesus Elizondo, Ritesh Dharmendra Panchal, Jinhua Cao
  • Publication number: 20230299977
    Abstract: This disclosure relates to field of cryptography and digital signatures. The constant theft of cryptocurrencies is due to compromise of the secret signing key inherently stored in a single location. Also, one of challenges in the existing ECDSA signature is single point failure, wherein the signing key (private key) is prone to theft. The disclosed technique overcomes the challenging in the existing techniques by party distributed signature that ensures the safety of the private key. The disclosed techniques slits the key in two parts and saves at two different locations/machines. Further based on a ECDSA based technique, the digital signature is obtained securely using several steps that includes generation of first two parts of digital signature at one party, generation of the second two parts of digital signature at second party, finally decrypting a complete digital signature at the first party.
    Type: Application
    Filed: November 4, 2022
    Publication date: September 21, 2023
    Applicant: Tata Consultancy Services Limited
    Inventors: HABEEB BASHA SYED, ARINJITA PAUL, MEENA SINGH DILIP THAKUR, RAJAN MINDIGAL ALASINGARA BHATTACHAR