Abstract: The various embodiments of the present invention provide a Customer Interaction Management (CIM) blueprint methodology to assess the maturity of contact management in an organization and determine a series of measures in form of business and technology design blueprints to take the contact management to a desired position as per brand and business needs. The method of providing a CIM blueprint process includes assessing the current position of the customer interaction management, analyzing the gaps between the current and ideal states of the customer interaction management, advising a suitable blueprint to cover the gaps and assisting in the implementation of the blueprint to the customer interaction management. The customer interaction management blueprint cascades customer interaction management decisions using a plurality of decision making layers comprising brand layer business layer, financial-functional layer, operational layer and technology layer.