Abstract: Methods for recording a session of user interaction with a website for subsequent replay comprise executing on a computer having a processor and memory the steps of receiving in the memory a webpage from the website, creating a queue of items with the processor, and storing the queue in the memory. Each item corresponds to an element of the webpage that is to be monitored for changes and comprises data entries corresponding to the current state of each of a plurality of properties for the respective element. A method of recreating a session of user interaction with a website is also provided, which involves processing batches of data generated as a result of recording a session of user interaction with a website.

Abstract: Computer-implemented methods for analyzing interactions between a user and a computing device include analyzing user interaction data to identify a plurality of user gestures, and analyzing the gestures to identify those likely to represent user struggles or difficulties encountered with a user interface. A predictive model is generated from this analysis for use in identifying user gestures likely to represent user struggles during further user sessions.