Patents Assigned to SESTEK SES ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
  • Speech analytics system and methodology with accurate statistics
    Patent number: 9672825
    Abstract: The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.
    Type: Grant
    Filed: January 3, 2013
    Date of Patent: June 6, 2017
    Assignee: SESTEK SES ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
    Inventors: Mustafa Levent Arslan, Ali Haznedaro{hacek over (g)}lu