Patents Assigned to SESTEK SES VE ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
  • SPEECH ANALYTICS SYSTEM AND METHODOLOGY WITH ACCURATE STATISTICS
    Publication number: 20150350438
    Abstract: The present invention relates to implementing new ways of automatically and robustly evaluating agent performance, customer satisfaction, campaign and competitor analysis in a call-center and it is comprising; analysis consumer server, call pre-processing module, speech-to-text module, emotion recognition module, gender identification module and fraud detection module.
    Type: Application
    Filed: January 3, 2013
    Publication date: December 3, 2015
    Applicant: SESTEK SES VE ILETISIM BILGISAYAR TEKNOLOJILERI SANAYI VE TICARET ANONIM SIRKETI
    Inventors: Mustafa Levent ARSLAN, Ali HAZNEDAROGLU