Abstract: A business service provider review validation system broadly comprising a remote server, a plurality of business service provider hardware devices, and one or more computer programs or applications for validating and managing reviews. The remote server hosts a business service provider review website or mobile application and maintains business service provider reviews uploaded thereto. The business service provider hardware devices each present business service provider review identifiers to reviewers when the reviewers patronize a business service provider. Each business service provider review identifier may be a unique code corresponding to a single review or set of reviews related to a reviewer or a set of reviewers' experience or experiences in patronizing the business service provider. The business service provider review identifiers each include a business service provider identifier corresponding to one of the business service providers.

Abstract: A system, method, and computer program for receiving and responding to complaints about a reviewable item. The system may receive the complaints from users, then electronically publish the complaints and display relevant advertisements therewith. Upon receipt of a complaint, the system may automatically send notifications to one of the advertisers owning the reviewable item of the complaint and/or may send an automated redress message to the complainant from the owner of the reviewable item. If a highest-biding advertiser also owns the reviewable item of the complaint, a redress management advertisement from that advertiser may be displayed with the complaint, such as a coupon or voucher only displayed to the user who originally authored the complaint. If the highest-bidding advertiser does not own the reviewable item, an alternative solution advertisement may be displayed with the complaint, promoting a similar or competing reviewable item.