Abstract: A method and device for decoding a sequence of signals in which information is derived, in part, from a duration of (a) one of the signals and/or (b) an inter-signal pause between two of the signals. The method and device may also be used to decode a signal to form decoded information, derived, in part, from a duration of the signal.

Abstract: Methods, apparatus and computer system for efficiently utilizing a conference bridge capacity in order to support a multipoint conference call are described. Each conference bridge within multiple communication groups determines which local communication unit is a dominant local communication unit, quantizes that dominant local communication unit's signal, and transmits the quantized signal of the dominant local communication unit via signaling channels to the other conference bridges. Each conference bridge then compares the various quantized signals of the various dominant local communication units to determine an overall dominant communication unit of the multipoint conference. Then the signal of the overall dominant communication unit is then transmitted to all communication units participating in the conference call in various ways for different embodiments of the invention.

Abstract: Generic transport option invoked by a system administrator module (104) which defines what data type to send, the destination to which the data should be sent, the dissemination method, the mode of transport, the schedule, and which transport facility to be used. When the generic transport option has been invoked, the server (102) acknowledges the control command and proceeds to set up the appropriate connection (101), prepares a predetermined portion of a data container (400) with control header information (402), retrieves the proper data, and packs the data into the transport container (404). Further, confirmation is provided for each container sent that the message was received successfully.

Abstract: The invention is directed to methods for accurate transmission of ELIN/callback number from an emergency caller calling from behind a PBX/MLTS include assigning a port equipment number to each device/trunk of the PBX/MLTS and associating ports/devices with ELINs and callback numbers. The apparatus of the invention detects an emergency number, assigns the call priority, and uses the port/device number to determine the ELIN/callback number and properly transmit the ELIN/callback number optionally first over a private network and to the public network PSAP.

Abstract: A telecommunications server (12) includes a timed recall request unit (202) coupled to a timer (200). The timed recall request unit (202) interfaces to the call park service (100) and/or the call hold service (101). When a request for a call park or call hold is made, the user is given the option of electing timed recall or no recall. If a timed recall is desired, the timed recall request unit (202) is accessed to permit the user to either accept a default length of time or to input a desired length of time. If the user manually retrieves the held or parked call prior to expiration of the timer, the timer (200) is reset.

Abstract: Apparatus and systems for recording Call ID data and transmitting the Caller ID data to remote telecommunications devices on demand, to fully or partially automate the dialing process for remotely calling back a message sender.

Abstract: Methods and apparatus for automatically configuring Call Appearance values in an ISDN BRI include providing means for one PDN to call the other PDN in the same BRI, recording the Call Appearance data for the first call, placing the first call on hold and calling the same number again, recording the Call Appearance data for the second call, and repeating the process until all Call Appearance values have been recorded. According to the invention, the process is repeated for both PDNs in each BRI coupled to customer equipment.

Abstract: A system and method for predicting the wait time of a caller to a call center is disclosed. The call center associates a set of agents to which the caller may be queued. This set of agents selected may depend on the skills that each agent possesses, the type of service request made by the caller, caller priority, time of day, day of week and other conditions. An initial wait time estimate may then be given to the caller who is just queued. As a caller's conditions may dynamically change, a caller's position in the queue may also change as well as the pool of available agents. Periodic wait time estimate updates may also be given to the queued caller. A caller's wait time may be estimated based upon mean inter-arrival times for recently past calls into the call center. An average inter-arrival time may be calculated for the last several calls. Alternatively, a caller's wait time may be estimated based upon calls that are recently queued and dequeued.

Abstract: To improve the quality of audio signals transmitted over a computer network, a source computer (12) and a destination computer (30) that participate in the call exchange information concerning the gain and the frequency characteristics response of the audio components of each participating computer. The parameters of the audio components of the source and/or destination computer are then adjusted to produce an audio signal having one or more desired characteristics.

Abstract: Telephone equipment, such as a private branch exchange (PBX) is provided according to an implementation of the present invention. The telephone equipment includes one or more trunk interface cards. The trunk interface cards are configurable by software to operate with ground-start or loop-start trunks. According to the present invention, the trunk interface cards are controllable by software to determine which type of trunk they are connected to and to determine if the connected central office provides for far-end disconnection indication.

Abstract: A communications system and interface (109, 210) for interfacing a proprietary digital telephone (108, 114) to a local area network (LAN) (104). The interface may be embodied in a computer expansion card or a stand-alone unit. The interface converts signals from the proprietary digital telephone's communication protocol to the LAN's communication protocol. In a specific embodiment, the LAN communication protocol is the H.323 protocol.

Abstract: A method and an apparatus for protecting call privacy across telecommunication networks allow a calling party of a first telecommunication network to control the privacy of a telephone call to a called party of a second telecommunication network. This is achieved by selecting among a group of privacy options that represent varying degrees of privacy, assigning each of the selected privacy options to the call, and enforcing the selected privacy options within the second telecommunication network, thereby eliminating the need for external enforcement. The privacy options selected for the call limit the ability of a called party to manipulate the call. For example, the privacy options may prevent the called party from forwarding the call, transferring the call, conferencing the call, and/or listening to the call via a hands-free speaker phone.

Abstract: The present invention is directed to a system and method for implementing an intelligent redial system. A method for storing redial data for a connection between a user phone system and a remote phone system may include establishing a connection with the remote phone system by the user phone system. A timer is started in response to the established connection. At least one digit is dialed by a user and corresponding time data of the timer with the dialed digit is monitored. The monitored digit and corresponding time data is stored. The stored monitored digit and corresponding time data are suitable for performing a redial.

Abstract: In an enhanced 911 (E911) response system, a callback monitor including a microphone and a speaker is connected to a telephone. When a caller dials 911 from the telephone, upon the telephone going on-hook, the callback monitor is activated to allow a 911 operator who calls back to detect sounds from the location of the caller's telephone without that phone ringing or being taken off hook. The callback monitor includes a timer; when the timer expires, the monitoring ends. In alternative embodiments, the timer can be extended.

Abstract: An H.323 client terminal (102) according to an embodiment of the invention employs primary and secondary H.323 control units or state machines (110a, 110b). The primary control unit (110a) sends signaling messages to a primary gatekeeper (108a) and triggers the secondary control unit (110b) to send a message with an appropriate correlation identifier to a secondary gatekeeper (108b). The primary control unit (110a) establishes a call per standard H.323 protocols. The secondary control unit (110b) also establishes a call via a secondary gatekeeper (108b). However, no media channels are established for this back up call. As the secondary control unit (110b) receives signaling from the secondary gatekeeper (108b), it checks the status of the call with the primary control unit (110a). If the call signaling on the primary control unit (110a) is proceeding normally, no further action is taken. If the call signaling with the primary gatekeeper (108a) fails, the secondary control unit (110b) takes over communication.

Abstract: Systems and methods for interfacing a service component written in any one of a variety of programming languages to a native operating system application program interface (API) are described. For example, in one embodiment, a generic interface between the Win32 API (application program interface) and Windows NT service components written in C, C++, and JAVA is provided. In one aspect, an interface module is configured to load a service component written in a non-native programming language. In another aspect, an interface module is configured to retrieve service component information from a configuration database.

Abstract: A TAPI method according to an implementation of the present invention includes installing a TAPI service provider and associating a first PID with the TAPI service provider; re-installing the TAPI service provider and associating a second PID with the TAPI service provider; and automatically associating TAPI devices that had been associated with the first PID with the second PID.

Abstract: A web-based call center and a method for its operation include multiple agent and customer terminals connected to a web server. The agent terminals and the customer terminals include a web browser for accessing web documents from the web server and annotation plug-in software for recording and replaying static and dynamic annotations on web documents. An HTML document registration tool formats web documents prior to storage on the web server, so that the web documents are formatted for annotation. An annotation server includes a database for storing annotated documents received from agent and customer terminals. Indexing software associated with the annotation server extracts key information from annotations received from customer terminals as part of callback requests. The extracted key information is indicative of a skills set which is required by an agent in order to handle the callback request. An ACD server utilizes the key information to route callback requests to qualified call center agents.

Abstract: The present method for selective web caching comprises the steps of generating a table, the table comprising a URL, a time of last access and a time stamp of a web page, the table further comprising a URL, time of last access and time stamp of elements found on the web page; when a request for a web page is made, checking the requested web page's URL and time stamp and URL and time stamp of the requested web page's corresponding elements with the URL and time stamp listed in the table to determine whether any modification has been made; and selectively downloading in a cache only those elements which are deemed to have been modified.

Abstract: A multipoint control unit coordinator (MCUC). The MCUC tracks all conferences in a telecommunications system and determines how they can be best configured and modified over time. The MCUC instructs multipoint control units (MCUs) to break down and reconfigure calls, if necessary. A MCUC according to an embodiment of the invention maintains a database of all the MCUs in the system, a measure of processing coding resources, and a geographical location. When two parties seek to add a third in a conference call, the MCUC determines coding resources, geographical locations, and determines the most appropriate media stream mixing location based on preferences, such as network cost or endpoint coding resources or quality. The MCUC then instructs the MCUs to handle the conference accordingly.