Abstract: The flexibility of a communication with a chatbot can be increased using a chatbot platform that can be integrated with a plurality of chat channels as well as facilitate communication between users of different chat channels. The platform can host chatbots that can leverage a plurality of resources, including internal and external natural language processors, machine learning, analytics services, and third party services to generate a response to user communications and take actions on behalf of the user. The use of the natural language processing and other additional information allows to generate an appropriate response to user queries, and to thus increase the speed with which user concerns are address. Further, the platform includes a chatbot creation program that allows a quick way to create a large number of customized chatbots without requiring advanced programming skills from the chatbot creator.

Abstract: A computer-implemented system and method for performing social network secure transactions is provided. A message with a hashtag associated with a recipient of payment and payment information including at least a payment source for a payment from a payor to a recipient is received. The message is intercepted from the social network platform for transfer to a separate payment platform. The payment information of the payor is validated and the recipient associated with the hashtag is identified using the list of recipients. The payment information is processed on behalf of the recipient associated with the hashtag using the payment source in the message from the payor.

Abstract: The flexibility of a communication with a chatbot can be increased using a chatbot platform that can be integrated with a plurality of chat channels as well as facilitate communication between users of different chat channels. The platform can host chatbots that can leverage a plurality of resources, including internal and external natural language processors, machine learning, analytics services, and third party services to generate a response to user communications and take actions on behalf of the user. The use of the natural language processing and other additional information allows to generate an appropriate response to user queries, and to thus increase the speed with which user concerns are address. Further, the platform includes a chatbot creation program that allows a quick way to create a large number of customized chatbots without requiring advanced programming skills from the chatbot creator.

Abstract: A computer-implemented system and method for performing social network secure transactions is provided. A list of payment recipients each associated with a hashtag is maintained for a user. A chat session of the user is monitored on a social network platform. During the chat session, a message associated with one of the hashtags and indicating a possible transfer of funds is identified from the user. Transfer of the chat session to a secure payment platform is triggered based on the identified message. A message also associated with the hashtag and having encrypted payment information for a payment transaction is received via the secure payment platform. The payment information is decrypted and validation of the decrypted payment information is performed for the transaction. A transfer of the user to the social network platform is triggered and a notification of validation is transmitted to the recipient associated with the message hashtag.

Abstract: The flexibility of a communication with a chatbot can be increased using a chatbot platform that can be integrated with a plurality of chat channels as well as facilitate communication between users of different chat channels. The platform can host chatbots that can leverage a plurality of resources, including internal and external natural language processors, machine learning, analytics services, and third party services to generate a response to user communications and take actions on behalf of the user. The use of the natural language processing and other additional information allows to generate an appropriate response to user queries, and to thus increase the speed with which user concerns are address. Further, the platform includes a chatbot creation program that allows a quick way to create a large number of customized chatbots without requiring advanced programming skills from the chatbot creator.