Abstract: A system, method and apparatus for re-establishing a video call received at a public safety answering point are described. A Session Initiation Protocol (SIP) video call establishment request is received at an emergency call answer node. The video call establishment request has an indication of a previously established emergency messaging session between an operator workstation and a sending device to re-establish. The emergency call answer node checks a recovery queue for a previously received call establishment request having a matching indication for the previously established video call to re-establish. The emergency call answer node bridges a session leg for the received call establishment request and a session leg for the previously received call establishment request having the matching indication for the previously established messaging session to re-establish the messaging session when a match is found.

Abstract: A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator or a secondary responder agency. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.

Abstract: A system, method and apparatus for re-establishing a call received at a public safety answering point are described. A Session Initiation Protocol (SIP) call establishment request is received at an emergency call answer node. The call establishment request has an indication of a previously established emergency call to re-establish. The emergency call answer node searches a call recovery queue for a previously received call establishment request having a matching indication for the previously established emergency call to re-establish. The emergency call answer node bridges a call leg for the received call establishment request and a call leg for the previously received call establishment request having the matching indication for the previously established emergency call to re-establish when a match is found.

Abstract: A system, method and apparatus for re-establishing a messaging session received at a public safety answering point are described. A Session Initiation Protocol (SIP) messaging session establishment request is received at an emergency call answer node. The messaging session establishment request has an indication of a previously established emergency messaging session between an operator workstation and a sending device to re-establish. The emergency call answer node checks a recovery queue for a previously received call establishment request having a matching indication for the previously established messaging session to re-establish. The emergency call answer node bridges a session leg for the received call establishment request and, a session leg for the previously received call establishment request having the matching indication for the previously established messaging session to re-establish the messaging session when a match is found.

Abstract: A system, method and apparatus for re-establishing a call received at a public safety answering point are described. A Session Initiation Protocol (SIP) call establishment request is received at an emergency call answer node. The call establishment request has an indication of a previously established emergency call to re-establish. The emergency call answer node searches a call recovery queue for a previously received call establishment request having a matching indication for the previously established emergency call to re-establish. The emergency call answer node bridges a call leg for the received call establishment request and a call leg for the previously received call establishment request having the matching indication for the previously established emergency call to re-establish when a match is found.

Abstract: A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.

Abstract: A short message service (SMS) message management system for special number service operator in a public safety answering point based environment is provided. SMS messages received at a gateway are converted to instant messaging session and routed to an operator position coupled to the gateway. The gateway maintains a messaging session between the operator position and the wireless device ensuring consistent communication is provided between the two parties.

Abstract: An apparatus and a method for IP-based call answering point selection and routing. When an IP-based call is placed to an answering point such as, for example, a Public Safety Answering Point a location for the caller can not be determined using traditional DNIS and ANI based techniques. In the present invention, a geographic location (geolocation) for the caller is determined, from as IP address associated with the caller, using a database. The database comprises information obtained from a plurality of IP location sources (e.g. Skyhook Wireless Inc.'s Loki™, Federal Communications Commission (FCC) mandated WiFi™ hotspot registration data). An answering point is selected from a plurality of answering points as a function of the caller's location. The call is routed to the selected answering point and the caller's location information is provided to that answering point.

Abstract: A system and method for identity managed collaboration (IMC) that in various embodiments can provide for: identity management of participants within a collaboration session to set entitlement; identity security for participants to allow participants to determine what identity is projected; participation in a collaboration session in a monitoring mode via a browser without the need to install client software on an access appliance; audio collaboration via a plurality of communication media; and Leave Existing & Add Preferred (LEAP) capability to allow participants to dynamically changes access appliances.

Abstract: A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.

Abstract: A short message service (SMS) message management system for special number service operator in a public safety answering point based environment is provided. SMS messages received at a gateway are converted to instant messaging session and routed to an operator position coupled to the gateway. The gateway maintains a messaging session between the operator position and the wireless device ensuring consistent communication is provided between the two parties.

Abstract: A method for encoding ATS-QSIG standard-based content for transmission over a 56 kb/s clear channel. The method encodes each of the three 16 kb/s ATS-QSIG voice sub-channels on to corresponding 16 kb/s voice sub-channels in the 56 kb/s clear channel. The method encodes the 16 kb/s ATS-QSIG data sub-channel on to a 8 kb/s data sub-channel in the 56 kb/s clear channel. Using the method, the ATS-QSIG standard can be used in a network such as, for example, the North American PSTN that utilizes 56 kb/s clear channels. In addition, a system for adapting ATS-QSIG standard-based content transmitted on a 64 kb/s clear channel for transmission on a 56 kb/s clear channel and a system for adapting ATS-QSIG standard-based content transmitted on a 56 kb/s clear channel for transmission on a 64 kb/s clear channel. The systems can be used, for example, as gateways to permit ATS-QSIG standard-based communications between 56 kb/s and 64 kb/s based networks.

Abstract: A system and method for identity managed collaboration (IMC) that in various embodiments can provide for: identity management of participants within a collaboration session to set entitlement; identity security for participants to allow participants to determine what identity is projected; participation in a collaboration session in a monitoring mode via a browser without the need to install client software on an access appliance; audio collaboration via a plurality of communication media; and Leave Existing & Add Preferred (LEAP) capability to allow participants to dynamically changes access appliances.

Abstract: A method for encoding ATS-QSIG standard-based content for transmission over a 56 kb/s clear channel. The method encodes each of the three 16 kb/s ATS-QSIG voice sub-channels on to corresponding 16 kb/s voice sub-channels in the 56 kb/s clear channel. The method encodes the 16 kb/s ATS-QSIG data sub-channel on to a 8 kb/s data sub-channel in the 56 kb/s clear channel. Using the method, the ATS-QSIG standard can be used in a network such as, for example, the North American PSTN that utilizes 56 kb/s clear channels. In addition, a system for adapting ATS-QSIG standard-based content transmitted on a 64 kb/s clear channel for transmission on a 56 kb/s clear channel and a system for adapting ATS-QSIG standard-based content transmitted on a 56 kb/s clear channel for transmission on a 64 kb/s clear channel. The systems can be used, for example, as gateways to permit ATS-QSIG standard-based communications between 56 kb/s and 64 kb/s based networks.