Abstract: A method includes associating an identifier with a plurality of business listings, receiving a first query, generating a second query based at least in part on the first query, the second query including at least one word included in the first query, and selecting a subset of business listings based at least in part on the second query. The method also includes providing the subset of business listings such that the subset of business listings is configured to be displayed in a ranked order. In such methods, the ranked order is based at least in part on respective levels of relatedness between the second query and listings included in the subset of business listings.

Abstract: Calls initiated from disconnected phone numbers and calls initiated from phone numbers that initiate calls to disconnected numbers can be indicative of robocalls. Disconnected numbers and phone numbers that have initiated calls to disconnected numbers are identified and assigned a robocall score that indicates a likelihood that a call initiated from that number is a robocall. A communication network that subscribes to a robocall detection service can request a robocall score associated with an originating number associated with a received call, and then handle the call according to the robocall score.

Abstract: Calls initiated from disconnected phone numbers and calls initiated from phone numbers that initiate calls to disconnected numbers can be indicative of robocalls. Disconnected numbers and phone numbers that have initiated calls to disconnected numbers are identified and assigned a robocall score that indicates a likelihood that a call initiated from that number is a robocall. A communication network that subscribes to a robocall detection service can request a robocall score associated with an originating number associated with a received call, and then handle the call according to the robocall score.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: The disclosed subject matter provides for the pairing of a comprehensive listings data base, such as from Directory Assistance, with the existing collect calling infrastructure to place collect calls to desirable merchants. A series of requests are made to various local business merchants, based on inquiries from consumer callers, which may be via nearly any data generation source. The system will function best when the input data includes: location information, a call back number, request category information, and request details. These collect calls are made until an appropriate merchant is found. Technologically, once established the back end then could be strapped on to multiple consumer facing points, apps, kiosks, websites, phone numbers, etc so that they might make a request for a service and be momentarily called by someone able to provide that call. Anytime, anywhere, if you need something, type it in and receive a call from the expert.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.

Abstract: Methods and systems for capturing and tracking call information relating to a call from a user to a merchant are provided. According to one embodiment of the disclosed subject matter, a request for a call to a merchant from a user on a device is received and a data connection is initiated with a call analytics platform over which user information is sent from the device to the platform. A unique number allowing the device to call the platform is then passed back to the device. The device calls the platform, call context data is captured, and the call is processed to the merchant. Information relating to the user and merchant call is tracked and logged.

Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.

Abstract: A system (10) for controlling telecommunications calls includes a voice XML network gateway (12) including a voice interpreter module (20) and a call center server module (28) association with a telecommunications switch (58). The voice interpreter module (20) receives voice telecommunications signals, and the call center server module (28) receives call center telecommunications data signals. Interpreting circuitry (22, 24) interprets the voice telecommunications signals using the voice interpreter module in association speech recognition application (s) (16). Call center service providing (18) means provides call center service in response to the call center telecommunications data signals in association with call center application program(s).

Abstract: A mobile advertisement is stored in a database associated with an advertisement platform. A unique ad ID identifying a corresponding advertisement placement is associated with the mobile advertisement. The unique ad ID is communicated to an advertisement sender along with the corresponding advertisement placement. A message provided by said advertisement sender is parsed to identify the unique ad ID and mobile device contact information for an advertisement recipient in order to forward the associated mobile advertisement to the advertisement recipient. Advertisement placement information based on the unique ad ID received from the advertisement sender is recorded. The mobile advertisement is messaged to the advertisement recipient. The mobile advertisement comprises contact information providing a network path for the advertisement recipient to contact the merchant through the advertisement platform.

Abstract: A system (10) for controlling telecommunications calls includes a voice XML network gateway (12) including a voice interpreter module (20) and a call center server module (28) association with a telecommunications switch (58). The voice interpreter module (20) receives voice telecommunications signals, and the call center server module (28) receives call center telecommunications data signals. Interpreting circuitry (22, 24) interprets the voice telecommunications signals using the voice interpreter module in association speech recognition application (s) (16). Call center service providing (18) means provides call center service in response to the call center telecommunications data signals in association with call center application program(s).

Abstract: A system for providing remote interactive services to users of portable data and voice enabled communications devices, including users of SMS and WAP enabled communications devices. The system interfaces with a user of a communications device in a manner that employs a sequence of different types of interactive sessions over time. An interface with the user is provided that transitions between different types of communication sessions in real time, to appropriately and effectively respond to one or more requests transmitted from the user of the communications device.

Abstract: A system for personalizing interactive services provided to users of voice and data enabled communications devices, including users of SMS, MMS and WAP enabled communications devices. The system is designed to access source information associated with a particular requester for a service and to map the source information to personalization information associated with a user of the system. The source information is extracted in various embodiments from different types of communications channels. The personalization information is employed by the system to influence the behavior of the system while providing an interactive service to the user.

Abstract: A system for providing remote interactive services to users of portable data and voice enabled communications devices, including users of SMS and WAP enabled communications devices. The system interfaces with a user of a communications device in a manner that employs a sequence of different types of interactive sessions over time. An interface with the user is provided that transitions between different types of communication sessions in real time, to appropriately and effectively respond to one or more requests transmitted from the user of the communications device.