Abstract: In a method, system, and computer-readable medium having instructions for providing distributed customer support, a customer care provider for a first business entity receives a request for customer care and the request may be handled by the customer care provider with a remedy, transaction information involving any number of transactions from a repository is accessed using a customer care credential and the repository comprises transaction information for a second business entity, and a limitation on the customer care provider is determined for providing the remedy using the transaction information.

Abstract: In a method, system, and computer-readable medium having instructions for providing distributed customer support, a customer care provider for a first business entity receives a request for customer care and the request may be handled by the customer care provider with a remedy, transaction information involving any number of transactions from a repository is accessed using a customer care credential and the repository comprises transaction information for a second business entity, and a limitation on the customer care provider is determined for providing the remedy using the transaction information.