Abstract: A bridging for using a non-voice-based user interface, such as a text chat interface, with a voice-enabled interactive voice response system which, during a non-voice-based communication session with a client user device, receives from the client user device, a non-voice entry entered by a client user into the communication session; identifies one or more elements in the non-voice entry constrained by one or more allowed responses by the voice-enabled interactive voice response system; maps the one or more elements to one or more of the allowed responses; and passes the mapped one or more identified elements to a voice-enabled interactive voice response system as a input via emulation of a voice recognition analysis response.
Type:
Grant
Filed:
March 1, 2017
Date of Patent:
August 13, 2019
Assignee:
Speech-Soft Solutions Inc.
Inventors:
Randy G. Goldberg, Deborah W. Brown, Janardhan P. Reddy