Abstract: A method for identifying potential future interaction risks between a client and a provider using a computer server is disclosed. Transactions between the client and the provider are conducted in association with one or more communication platforms and the method includes storing client data on the computer server received from a variety of data sources including client claims data, and storing agent data on the computer server received from a variety of data sources. The method further includes obtaining feedback data related to at least one of the client, the agent, and one of the transactions and analyzing the data to identify potential future transactional problems.

Abstract: A method for assessing interaction risks via a computer server potentially associated with transactions between a client and a provider is disclosed. The method comprises receiving client claims data on a server from at least a first data source, which is stored in a database operably associated with the server. Risk guidelines are also stored in the database. The server receives client identifying information from the provider and selects client claims data from the database based that identifying information and categorizes the client into a risk category based on a computer analysis of the provider's risk guidelines and the selected client claims data. The method involves delivering functionality to the provider that automatically captures communications involving the client and the provider and automatically reports on the captured communications via at least one communication platform, wherein the frequency of capturing, reporting, or both is based on the client risk category associated with the client.