Abstract: A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.
Type:
Application
Filed:
December 18, 2020
Publication date:
July 15, 2021
Applicant:
Sprinklr Inc.
Inventors:
Jacob Andrew PERKINS, Erik Lee HUDDLESTON, Ramon RENTERIA, John Joseph DE OLIVEIRA
Abstract: A conversation correlation system is configured to associate social signals with conversations and group the conversations into topic clusters. The topic clusters for different days are linked together to form conversation streams. The conversation streams may identify conversation topics within ecosystems and identify changes in conversation topics over time. Topic labels may be generated for the topic clusters that better describe conversation topics. In one example, the topic labels may be generated using a mutual information topic distribution model.
Type:
Application
Filed:
October 14, 2019
Publication date:
July 9, 2020
Applicant:
Sprinklr Inc.
Inventors:
Jacob Andrew PERKINS, Erik Lee HUDDLESTON, Ramon RENTERIA, John Joseph DE OLIVEIRA
Abstract: A social analytic system may identify the social signals associated with a brand, campaign, or any other topic. The social analytic system may generate a vocabulary associated with the brand, campaign, or topic based terms used in the associated social signals. The vocabulary may be used for generating social media analytics and identifying social media events, such as marketing campaigns. In one example, a vocabulary may be compared with vocabularies associated with different constituents to identify the positive and negative terms in the vocabulary.
Type:
Application
Filed:
July 21, 2014
Publication date:
November 13, 2014
Applicant:
Sprinklr Inc.
Inventors:
Erik Lee Huddleston, Brian Huddleston, Tim Potter
Abstract: A social analytic system may identify the social signals associated with a brand, campaign, or any other topic. The social analytic system may generate a vocabulary associated with the brand, campaign, or topic based terms used in the associated social signals. The vocabulary may be used for generating social media analytics and identifying social media events, such as marketing campaigns. In one example, a vocabulary may be compared with vocabularies associated with different constituents to identify the positive and negative terms in the vocabulary.
Type:
Application
Filed:
July 21, 2014
Publication date:
November 6, 2014
Applicant:
Sprinklr Inc.
Inventors:
Erik Lee HUDDLESTON, Brian HUDDLESTON, Tim POTTER