Abstract: The present invention relates to a presence availability discovery device comprising a series of computing devices, coupled via a network connector, to match connected worker(s) to a multimodal dialog initiated by an end user, comprising: a dialog identifier device, a context identifier device, a relevance classifier device, a connected worker identifier device, a connected worker router, a memory, and a controller. As a novel aspect, the connected worker identifier device parses a relevance discovery report created by the relevance classifier device to create a list of connected workers most responsive to the multimodal dialog and the end user, by correlating weighted intents against a list of connected workers, whereby the list of the one or more connected workers further comprises each of the one or more connected workers listed having an associated identifier, at least one availability marker, at least one skill, and at least one skill ranking.

Abstract: The present invention relates to a software defined networking in a wide area network (SD-WAN) device, comprising a network monitor which observes and gathers network parameters reflecting network conditions and stores them to a database; a metrics collector which receives and gathers node parameters reflecting node status stores them to the database, a traffic manager which performs a traffic evaluation on the network parameters or node parameters to identify if a network traffic level is within a performance range, and a policy engine which performs a mitigation evaluation on the analysis done by the traffic manager to determine if a mitigation strategy must be initiated. If a mitigation strategy must be initiated, the policy engine determines a target node to receive the mitigation strategy and translates the mitigation strategy into a format understandable to the target node and pushes a mitigation command containing the mitigation strategy to the target node.

Abstract: The present invention relates to a software defined networking in a wide area network (SD-WAN) device, comprising a network monitor which observes and gathers network parameters reflecting network conditions and stores them to a database; a metrics collector which receives and gathers node parameters reflecting node status stores them to the database, a traffic manager which performs a traffic evaluation on the network parameters or node parameters to identify if a network traffic level is within a performance range, and a policy engine which performs a mitigation evaluation on the analysis done by the traffic manager to determine if a mitigation strategy must be initiated. If a mitigation strategy must be initiated, the policy engine determines a target node to receive the mitigation strategy and translates the mitigation strategy into a format understandable to the target node and pushes a mitigation command containing the mitigation strategy to the target node.

Abstract: Aspects of the present disclosure generally relate to systems and methods for managing and optimizing end-to-end communication sessions involving the delivery of application data (e.g., audio (voice) data, audio/video data, electronic file download data, etc.) over third party networks using an optimized communication system (OCS), as described herein. Embodiments of the disclosed system provide and maintain optimal quality (e.g., reduced delay, packet loss, jitter, etc.) of communication sessions. In one example, the system provides (a real-time or close to real-time) evaluation of the network conditions, e.g., which networks are congested, and other factors associated with geographically diverse and unpredictable routing infrastructure characteristics of the Internet.

Abstract: The present invention is directed towards a communication node, a system, and a method for dynamically switching a first codec to a second codec for a communication session. The communication node, to implement the method, can be operably connected to communication endpoints, a codec database, at least one second communication node, and a destination node. The communication node monitors the network within which the communication session originates to detect if a network event has occurred, and if detected, obtain the catalog of available and supported codecs. The communication node then selects a second codec from the catalog of available and supported codecs to replace the first codec, based at least in part on a prioritization of the catalog of available and supported codecs, the network event, a session type, a session criteria, and predetermined routing information for the communication session.

Abstract: The present invention is directed towards a communication node, a system, and a method for dynamically switching a first codec to a second codec for a communication session. The communication node, to implement the method, can be operably connected to communication endpoints, a codec database, at least one second communication node, and a destination node. The communication node monitors the network within which the communication session originates to detect if a network event has occurred, and if detected, obtain the catalog of available and supported codecs. The communication node then selects a second codec from the catalog of available and supported codecs to replace the first codec, based at least in part on a prioritization of the catalog of available and supported codecs, the network event, a session type, a session criteria, and predetermined routing information for the communication session.

Abstract: Aspects of the present disclosure generally relate to systems and methods for managing and optimizing end-to-end communication sessions involving the delivery of application data (e.g., audio data, audio/video data, electronic file download data, etc.) over third party networks using an optimized communication system (OCS), as described herein. Embodiments of the disclosed system enable optimal quality (e.g., reduced delay, packet loss, jitter, etc.) of communication sessions. In one example, the system provides a real-time or close to real-time evaluation of network conditions, e.g., network congestion, nodes best-suited for application data transfer, etc., and other factors associated with geographically diverse and unpredictable routing infrastructure characteristics of the Internet to enable optimized communication sessions.

Abstract: The present invention, generally, is directed towards an Internet protocol (IP) address family translation system and method. Such application is directed towards providing the ability to send and receive communications sessions between communication nodes, network edge devices, and the like, using more than one Internet protocol. This application is especially advantageous where communication sessions need to be transferred from one location to a second using the public Internet, i.e., Internet access provided by third-party Internet service providers (ISPs). The present invention, also, provides a translation system and method which may allow a communication node or a network edge device to recognize and interpret communication sessions received over a third-party Internet connection from a device hidden by a third party ISP-provided NAT implementation.

Abstract: The present invention, generally, is directed towards sending and receiving communication sessions across more than one network using an address family translation or network address translation (NAT) system and method. Such application is directed towards providing the ability to send and receive communications sessions between communication nodes, network edge devices, and the like, using more than one Internet protocol. This application is especially advantageous where communication sessions need to be transferred from one location to a second using the public Internet, i.e., Internet access provided by third-party Internet service providers (ISPs). The present invention, also, provides a translation system and method which may allow a communication node or a network edge device to recognize and interpret communication sessions received over a third-party Internet connection from a device hidden by a third party ISP-provided NAT implementation.

Abstract: Aspects of the present disclosure generally relate to systems and methods for managing and optimizing end-to-end communication sessions involving the delivery of application data (e.g., audio data, audio/video data, electronic file download data, etc.) over third party networks using an optimized communication system (OCS), as described herein. Embodiments of the disclosed system enable optimal quality (e.g., reduced delay, packet loss, jitter, etc.) of communication sessions. In one example, the system provides a real-time or close to real-time evaluation of network conditions, e.g., network congestion, nodes best-suited for application data transfer, etc., and other factors associated with geographically diverse and unpredictable routing infrastructure characteristics of the Internet to enable optimized communication sessions.

Abstract: The present invention, generally, is directed towards an Internet protocol (IP) address family translation system and method. Such application is directed towards providing the ability to send and receive communications sessions between communication nodes, network edge devices, and the like, using more than one Internet protocol. This application is especially advantageous where communication sessions need to be transferred from one location to a second using the public Internet, i.e., Internet access provided by third-party Internet service providers (ISPs). The present invention, also, provides a translation system and method which may allow a communication node or a network edge device to recognize and interpret communication sessions received over a third-party Internet connection from a device hidden by a third party ISP-provided NAT implementation.

Abstract: Aspects of the present disclosure generally relate to systems and methods for managing and optimizing end-to-end communication sessions involving the delivery of application data (e.g., audio data, audio/video data, electronic file download data, etc.) over third party networks using an optimized communication system (OCS), as described herein. Embodiments of the disclosed system enable optimal quality (e.g., reduced delay, packet loss, jitter, etc.) of communication sessions. In one example, the system provides a real-time or close to real-time evaluation of network conditions, e.g., network congestion, nodes best-suited for application data transfer, etc., and other factors associated with geographically diverse and unpredictable routing infrastructure characteristics of the Internet to enable optimized communication sessions.

Abstract: Aspects of the present disclosure generally relate to systems and methods for managing and optimizing end-to-end communication sessions involving the delivery of application data (e.g., audio data, audio/video data, electronic file download data, etc.) over third party networks using an optimized communication system (OCS), as described herein. Embodiments of the disclosed system enable optimal quality (e.g., reduced delay, packet loss, jitter, etc.) of communication sessions. In one example, the system provides a real-time or close to real-time evaluation of network conditions, e.g., network congestion, nodes best-suited for application data transfer, etc., and other factors associated with geographically diverse and unpredictable routing infrastructure characteristics of the Internet to enable optimized communication sessions.