Patents Assigned to Stratos Group, Ltd.;
  • Method and system for monitoring service transactions
    Publication number: 20020080950
    Abstract: A system and method for monitoring a service transaction are disclosed. A client communicates through a communication channel. Feedback is gathered from the client through the communication channel. The feedback describes an agent and an interaction associated with the agent, and is stored in a client response database.
    Type: Application
    Filed: December 21, 2000
    Publication date: June 27, 2002
    Applicant: Stratos Group, Ltd.;
    Inventors: John R. Koko, Lawrence M. Pensack, Larry T. Sutherland, Clifton F. Crawford, Michael D. Wood, Steven H. Levy, William C. Murray, Salah Boukadoum