Abstract: Systems and methods which facilitate real-time customer, employee and other stakeholder engagement with a business or other organization through managed devices are disclosed. In an aspect, systems and methods are disclosed which enable customers or employees to provide input to a business by responding to content displayed on an electronic device, where the content is controlled by the business or a third party service provider. In an aspect, methods and systems are provided to facilitate localized connectivity channels between a business and its customers for issue resolution.

Abstract: Systems and methods which facilitate efficient messaging and populating an activity stream are disclosed. In an aspect, a communication and feedback platform is disclosed which enables customers to provide public or private feedback messages to a business. Feedback messages may be tagged with employee information (further facilitated with appropriate privacy controls), thereby enabling the business to receive information about the performance of a specific employee via the platform. The platform further comprises a points allocation module, the points being redeemable via a reward engine.