Abstract: A computer-implemented vault centrally archives an application from a client. Each application may be formed from one or more files, and each application has a unique meta description for reconstructing the application using the one or more files. The vault has one or more files which may be shared among applications; an access controller for allowing the client to retrieve a file from the vault based on the meta description; and a post controller for allowing the client to store a single instance of a uniquely indexed file based on the meta description.
Abstract: A system maintains a first computer using a second computer and a central computer by: receiving a request for maintenance from a first computer; opening first and second secured connections to the first and second computers through the central computer; transferring a request for data from the second computer; storing data and a destination instruction sent from the second computer in a central computer buffer; and forwarding the buffered data to the first computer.
Type:
Grant
Filed:
October 28, 1999
Date of Patent:
June 22, 2004
Assignee:
SupportSoft, Inc.
Inventors:
Mark E. Richards, Scott William Dale, Cadir Batista Lee