Abstract: A computerized method comprising: tracking user behavior data of users each using a respective mobile device within a channel; detecting a demand surge in the channel based on channel analysis data for the channel, wherein the channel analysis data for the channel are based channel events for the channel; and generating one or more first incentives for one or more first users of the users based on the demand surge and incentive metrics, wherein the one or more first incentives are configured to change user behavior of the one or more first users. Other embodiments are disclosed herein.
Type:
Grant
Filed:
December 29, 2022
Date of Patent:
December 16, 2025
Assignee:
SURGETECH M LLC
Inventors:
Michael Love, Blake Love, Tiago Soromenho
Abstract: This disclosure relates to improved techniques for personalizing vehicle routes and operator sessions using pre-trained machine learning language models. In certain embodiments, a language model is trained on operator interaction data to learn operator route preferences for vehicle operators. These learned operator route preferences can be leveraged to optimize and personalize vehicle routes and operator sessions in various ways. Other embodiments are disclosed herein as well.
Type:
Grant
Filed:
October 3, 2023
Date of Patent:
November 11, 2025
Assignee:
SURGETECH M LLC
Inventors:
Michael Love, Blake Love, Tiago Soromenho
Abstract: A computer-implemented method of managing online bookings for transportation services inventory is provided. The computer-implemented method establishes a channel interface that provides bidirectional communication between at least one server computing device and a vendor computing device. Furthermore, the computer-implemented method stores, via a channel data structure, a channel record for each of a plurality of distribution channels. Additionally, the computer-implemented method receives, from the vendor computing device through the channel interface, a selection, from the plurality of distribution channels, of one or more participant channels for a transportation service. The computer-implemented method also establishes, via the channel data structure, one or more active channel records based upon the one or more participant channels for the transportation service.
Type:
Grant
Filed:
August 7, 2023
Date of Patent:
November 11, 2025
Assignee:
SURGETECH M LLC
Inventors:
Andrew Loch, Helen Johnson, Geoffrey Toogood, Daniel Paul Ruul
Abstract: This disclosure relates to artificial intelligence (AI) and machine learning networks for predicting or determining demand metrics across multiple channels. An analytics platform can receive channel events from multiple channels corresponding to geographic areas, and channel features related to demand conditions in the channels can be extracted from the channel events. During a training phase, the channel features can be accumulated into one or more training datasets for training one or more demand prediction models. The one or more demand prediction models can be trained to predict or determine demand metrics for each of the channels. The demand metrics can indicate or predict demand conditions based on the current conditions in the channels and/or based on future, predicted conditions in the channels. Other embodiments are disclosed herein as well.
Type:
Grant
Filed:
September 11, 2023
Date of Patent:
August 5, 2025
Assignee:
SurgeTech M LLC
Inventors:
Michael Love, Blake Love, Tiago Soromenho, Alexander Starks, Matthew Paff
Abstract: This disclosure relates to decentralized computing networks, architectures and techniques for collecting, analyzing, and processing data over multiple channels. A decentralized computing network comprises a plurality of computing nodes, each of which is dedicated to analyzing and processing events for a particular channel corresponding to a geographic region. Each node of the decentralized computing network can operate independently to process channel analysis data for a corresponding channel. The decentralized configuration of the nodes enables efficient processing of data collected over large geographic areas, increases the reliability of the system, and facilitates easy scaling of the system. Other embodiments are disclosed herein as well.
Type:
Grant
Filed:
April 18, 2023
Date of Patent:
June 17, 2025
Assignee:
SurgeTech M LLC
Inventors:
Michael Love, Blake Love, Tiago Soromenho