Abstract: A system and method for controlling the display of sensitive information in a home work environment is provided. The method comprises: providing a work computing device including a first processor for executing a web-based computer application accessible over a network for displaying information contained in at least one data field; and providing an administrative computing device in communication with the work computing device including a second processor configured to execute computer executable instructions for designating the data field as either restricted or unrestricted. When the data field is designated as restricted, the computer executable instructions mask the information contained in the data field so that the information is not viewable on a display of the work computing device. The system and method also provide for the selective unmasking of the masked information using the work computing device, with data associated with the unmasking being communicated to the administrative computing device.

Abstract: An artificial intelligence (AI) and machine learning (ML) powered customer experience intelligence platform is adapted to collect interaction data and metadata associated with interactions between customer computing devices and agent computing devices, generate a transcript for each interaction between the customer computing devices and the agent computing devices based on the collected data, apply AI/ML model(s) to the transcripts to perform deep analytics and interaction monitoring to generate interaction insights for each interaction, and predict scores rating agent behavior during each interaction, and display the predicted scores and the generated interaction insights on a graphical user interface, for example, a dashboard.

Abstract: A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module of the server and a borrower interface module of the borrower computing device that are configured to allow for communication and display of an identification of a plurality of required mortgage application documents, association of one or more data files with one or more of the plurality of required mortgage application documents, and communication of the one or more associated data files from the borrower computing device to the server. An indicia that the one or more data files were received by the server may be displayed on the borrower computing device and/or the mortgage processor computing device. A method for implementing the processes described herein is also provided.

Abstract: A system and a method are disclosed for alerting a manager device to an occurrence of an event an agent device during a conversation between the agent device and an external party. N an embodiment, a processor receives transcript data during a conversation between the agent device and the external party. The processor normalizing the transcript data, and inputs the normalized transcript data into a machine learning model, the machine learning model trained to identify an inflection point in the conversation. The processor receives, as output from the machine learning model, a measure of notability of the normalized transcript data. The processor determines whether the measure of notability corresponds to an inflection point, and, responsive to determining that the measure of notability corresponds to an inflection point, alerts the manager device.

Abstract: Aortic root replacement grafts, systems and methods for implanting an aortic root replacement graft are disclosed. The graft includes a tubular portion; a bulged portion with a first end and a second end, wherein the second end of the bulged portion is coupled to a first end of the tubular portion; a cuff portion coupled to the first end of the bulged portion; and at least one side arm coupled to and extending from the bulged portion. Methods for implanting an aortic root replacement graft with two side arms are also disclosed.

Abstract: A system and a method are disclosed for alerting a manager device to an occurrence of an event an agent device during a conversation between the agent device and an external party. N an embodiment, a processor receives transcript data during a conversation between the agent device and the external party. The processor normalizing the transcript data, and inputs the normalized transcript data into a machine learning model, the machine learning model trained to identify an inflection point in the conversation. The processor receives, as output from the machine learning model, a measure of notability of the normalized transcript data. The processor determines whether the measure of notability corresponds to an inflection point, and, responsive to determining that the measure of notability corresponds to an inflection point, alerts the manager device.

Abstract: A method programmed for execution in a computing environment for accessing help content from a plurality of help content data sources is provided, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources. Using a processor, the method comprises the steps of: locating help data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory; sorting the located help data so that the located help data is searchable, and allowing the sorted help data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help data.

Abstract: A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module of the server and a borrower interface module of the borrower computing device that are configured to allow for communication and display of an identification of a plurality of required mortgage application documents, association of one or more data files with one or more of the plurality of required mortgage application documents, and communication of the one or more associated data files from the borrower computing device to the server. An indicia that the one or more data files were received by the server may be displayed on the borrower computing device and/or the mortgage processor computing device. A method for implementing the processes described herein is also provided.

Abstract: A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module and a borrower interface module that are configured to allow for the communication and display of an identification of a plurality of required mortgage application documents, the association of a data file with one or more of the plurality of required mortgage application documents, the communication of the associated data file, and displaying an indicia that such data file was communicated. A method for implementing the processes described herein is also provided.

Abstract: A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.

Abstract: A robotics process automation platform for developing and managing a workflow is provided. The platform includes development and operational databases stored in a memory, a development interface component, a control interface component, and a runner component. The development interface component is configured for creating a workflow and storing the workflow in the development database. The control interface component is configured for selecting the workflow stored in the development database and storing a copy of the workflow in the operational database. The runner component is configured for receiving instructions from the control interface component to store a copy of the workflow stored in the operational database in a memory of a virtual computing device, and downloading the workflow in the second memory. The runner component is also configured for instructing the virtual computing device to execute the workflow in association with the target application.

Abstract: A method for diagnosing and repairing a first computing device that is not able to be booted due to a malfunction of the first computing device is provided. The method comprises providing a boot tool stored on a removable computer readable storage medium; allowing the first computing device to be booted using the boot tool; providing for communication between the first computing device and a remote help desk computing device over a network; remotely identifying the malfunction of the first computing device; and pushing at least one repair data file from the remote help desk computing device to the first computing device or downloading the at least one repair data file from the Internet using the first computing device, wherein the at least one repair data file is configured for repairing the first computing device so that the first computing device is bootable without use of the boot tool.

Abstract: A method programmed for execution in a computing environment for accessing help content from a plurality of help content data sources is provided, wherein the plurality of help content data sources includes a first group of help content data sources and a second group of help content data sources. Using a processor, the method comprises the steps of: locating help data by searching the first group of help content data sources over a network, and searching the second group of help content data sources stored in a memory; sorting the located help data so that the located help data is searchable, and allowing the sorted help data to be searched so that a list of relevant search results is displayed on a computing device, wherein each search result within the list of relevant search results includes access to the help data.

Abstract: A detergent pouch may be made from a dissolvable paper which completely dissolves upon contact with liquid water thereby releasing the detergent contained within the pouch. The dissolvable paper may be a Cellulose gum such as Carboxymethyl Cellulose. The dissolvable paper is free from any coloring, dyes, impurities and other toxins. The detergent may be laundry detergent such as Sodium Carbonate, C12-15 Pareth-2, and Sodium Metasilicate which is free from any fillers, perfumes, coloring agents, or brighteners. The paper pouch and the powder detergent may be safe for septic wastewater treatment systems, biodegradable, and hypoallergenic. The paper pouch may be non-toxic.

Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.

Abstract: A system for facilitating a mortgage fulfillment process between a mortgage processor computing device and a borrower computing device is provided. The system comprises a mortgage operations module and a borrower interface module that are configured to allow for the communication and display of an identification of a plurality of required mortgage application documents, the association of a data file with one or more of the plurality of required mortgage application documents, the communication of the associated data file, and displaying an indicia that such data file was communicated. A method for implementing the processes described herein is also provided.

Abstract: A system and method of capturing a stereoscopic pair of images for use in forming a 3-D image of an object at a desired perceived position in a scene projected onto a dome surface. The first one of the stereoscopic pair of images is captured when the object is offset to the right of the desired perceived position in the scene. The second one of the stereoscopic pair of images is captured when the object is offset to the left of the desired perceived position in the scene. In this manner, positive parallax can be captured in front of a viewer, upward in an arc through the zenith of the dome, and beyond to the back of the dome. The system and method allows scenes projected onto a dome surface to contain positive parallax, and therefore allows objects to appear to be located beyond the dome surface when viewed in 3-D stereo, which was previously not possible.

Abstract: A method for secure payment transactions over a network between a support help desk computing system and a customer computing system is provided. The method includes establishing a chat session between the help desk and the customer using a chat application program; receiving a purchase order from the customer; communicating a unique URL payment link to the customer, wherein the URL payment link is configured for allowing the customer to establish communication with an order processing system to provide sensitive payment information to the order processing system; receiving the sensitive payment information at the order processing system communicated from the customer; encrypting the sensitive payment information; providing the encrypted sensitive payment information to the help desk, wherein the encrypted sensitive payment information is displayed in a masked format on a display of the help desk; and completing the purchase order using the encrypted sensitive payment information.