Abstract: A system is adapted to extract patient's demographic information and identify possible concerns the patient may be having about the upcoming medical procedure based on that information. The system accesses a database containing a plurality of candidate concerns commonly associated with the identified medical procedure and establishes their relevancy to the patient based on the patient's demographic information. The system allows patient to select relevant concerns from the presented list, and provides responses addressing those concerns. The responses are ranked based on their efficacy of alleviating concerns. The system is also adapted to communicate the information regarding the medical procedure and medical updates to the parties identified by the patient.