Abstract: An automated support system for local networks of connected devices has local network agents each comprising a digital processor, a memory, a local communications wireless interface for communicating locally with devices in the local network, and remotely with cloud-based servers. The servers include an interface for communicating with the local networks, and a recommendation engine programmed to dynamically communicate with the local network agents via the interface to capture support requests concerning devices and services, to perform work flow processing to generate a resolution for such support requests, and to communicate the resolution to the local network agent. The recommendation engine automatically generates a context for each support request, the context including historical resolution data for that local network, or device, or service.

Abstract: An automated support system for local networks of connected devices has local network agents each comprising a digital processor, a memory, a local communications wireless interface for communicating locally with devices in the local network, and remotely with cloud-based servers. The servers include an interface for communicating with the local networks, and a recommendation engine programmed to dynamically communicate with the local network agents via the interface to capture support requests concerning devices and services, to perform work flow processing to generate a resolution for such support requests, and to communicate the resolution to the local network agent. The recommendation engine automatically generates a context for each support request, the context including historical resolution data for that local network, or device, or service.