Abstract: A computer-implemented method of collecting client contact data is provided. The method includes the steps of opening a client ticket session to create a client ticket, supplying the client ticket with information, and closing the client ticket session after a predetermined time. Once the client ticket session is closed further alteration of the client ticket is precluded.
Type:
Grant
Filed:
January 18, 2002
Date of Patent:
September 6, 2005
Assignee:
Symeron Software, Inc.
Inventors:
Brent Magouirk, William B. Kennan, Shawn E. Wallace