Patents Assigned to Talkflow Systems, LLC
  • Method and apparatus for managing communications and for creating communication routing rules
    Patent number: 6912272
    Abstract: A method and apparatus for managing communication, such as telephone calls. One or more of a plurality of predetermined values are assigned to each of one or more of a plurality of predetermined characteristics relating to a received communication. A destination is selected based on the assigned values and the communication is routed to the selected destination. Scripts can be generated to route the communication to a specified device of the destination.
    Type: Grant
    Filed: September 21, 2001
    Date of Patent: June 28, 2005
    Assignee: Talkflow Systems, LLC
    Inventors: Julian P. Kirk, Randal J. Kirk