Abstract: Predictive models may be trained to estimate values of conversation quality metrics for ongoing conversations. A predictive model may be trained to predict the outcome of an ongoing conversation based on the values of conversation quality metrics for the conversation. The trained predictive model may be used to predict the outcome of an ongoing conversation, and/or to provide recommendations to a participant in the conversation regarding adjustments to the participant's communications that are predicted to improve the outcome of the conversation.
Type:
Grant
Filed:
April 27, 2016
Date of Patent:
May 2, 2017
Assignee:
TalkIQ, Inc.
Inventors:
Yonathan A. Nuta, John P. Evans, James W. Palmer, Etienne Manderscheid, Cynthia Henderson