Abstract: A system is provided for measuring and determining responsiveness of service providers to determine customer satisfaction score in order to re-prioritize handling of incoming service requests and for adjusting how responsiveness of different systems is computed based on feedback from users concerning satisfaction and feedback indicative of satisfaction or dissatisfaction such that the system over time learns how to reprioritize requests to avoid or reduce customer cancellations and/or service downgrades.

Abstract: Systems and methods are provided for intercepting computing requests and modifying the execution timing thereof based on thresholds and minimum performance criteria and/or adjusting hosted services plans in order to monitor and control costs of hosting software applications on hosted provider computing resources.

Abstract: A system and method for normalizing telecommunications expense management and carrier system interactions including normalizing order entry information from multiple source systems and providing a standard intermediary format that can be again converted to multiple output or target systems which in turn provide order status information that is also normalized and sent back to the source systems thus providing a consistent ordering experience regardless of source system used or target system that actually fulfils the orders.

Abstract: A system and method incorporating Robotic Processing Automation (RPA) and machine leaning to finding telecom expense management information accessed through a site or portal such that RPA bots are able to learn the most effective way to access the information using the minimum amount computing resources and allowing for the RPA bot to self-modify to optimize and adjust to changing environments on the site or portal with minimal or even no manual intervention.

Abstract: A system and computer implemented method which determines usage and available rate plans, at least some of which are pool eligible. Based on expected usage for a billing cycle, the system and method modifies rate plans for one or more devices to migrate devices in and out of the pool(s) and/or modify plans and data available to the pool in order to reduce cost of telecommunications services for the devices.

Abstract: A system and method incorporating Robotic Processing Automation (RPA) and machine leaning to finding telecom expense management information accessed through a site or portal such that RPA bots are able to learn the most effective way to access the information using the minimum amount computing resources and allowing for the RPA bot to self-modify to optimize and adjust to changing environments on the site or portal with minimal or even no manual intervention.

Abstract: A system and method of performing automated reconciliation of devices and features in telecom expense management systems prior to running programs to optimize expense relative to usage or procuring new lines. The reconciliation accessing and carrier systems and devices and using enterprise configurable rules and live data from end point management systems. The system ensures accurate and up to date data is available for processing by downstream robotic process automation systems that perform the procurement/modification of plans and devices.

Abstract: A system and method of automated data collection which adjusts and reacts to expected availability of update data as well as adjusts and reacts to security restrictions in order to obtain update data as soon as reasonably possible without triggering security lockouts or other restrictions which require excessive amounts of manual intervention. The system and methods provide for efficient and timely collection of invoice data for timely processing, auditing and action.

Abstract: Systems and Methods for telecommunication expense management are provided. A distributed platform including a user support site, multiple user databases and customized user applications is provided to enable organizations to better manage their telecommunication services and expenses. In an embodiment, a method for electronically processing telecommunication invoices includes importing the telecommunication invoices, extracting elements from the imported invoices and performing reasonability tests on the imported invoices. The reasonability test includes conducting an automated comparison against established criteria that may be customized by users. The method includes generating one or more interactive reports that enable an organization to effectively manage its telecommunication services.

Abstract: A system and method of performing automated reconciliation of devices and features in telecom expense management systems prior to running programs to optimize expense relative to usage or procuring new lines. The reconciliation accessing and carrier systems and devices and using enterprise configurable rules and live data from end point management systems. The system ensures accurate and up to date data is available for processing by downstream robotic process automation systems that perform the procurement/modification of plans and devices.

Abstract: A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage of network accessible software applications can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may disable features of or access to network accessible software applications based on lack or use, limited use or other metrics that fall outside of threshold ranges or values.

Abstract: A system and method of automated data collection which adjusts and reacts to expected availability of update data as well as adjusts and reacts to security restrictions in order to obtain update data as soon as reasonably possible without triggering security lockouts or other restrictions which require excessive amounts of manual intervention. The system and methods provide for efficient and timely collection of invoice data for timely processing, auditing and action.

Abstract: A system and method of performing automated reconciliation of devices and features in telecom expense management systems prior to running programs to optimize expense relative to usage or procuring new lines. The reconciliation accessing and carrier systems and devices and using enterprise configurable rules and live data from end point management systems. The system ensures accurate and up to date data is available for processing by downstream robotic process automation systems that perform the procurement/modification of plans and devices.

Abstract: A security program installed or in communication with a computer is provided. The security program is configured to intercept disk (I/O) operations that read/write from/to disk. This allows the security program to confirm and control access to data based on security rules. Further, the security program can categorize data based on security rules and then format and store data on disk in a format that prevents access by application(s) of the computer. The security program is further configured to re-format data to be accessible by the application in a format accessible by the application(s) when a request to access the data complies with security rules.

Abstract: Systems and Methods for telecommunication expense management are provided. A distributed platform including a user support site, multiple user databases and customized user applications is provided to enable organizations to better manage their telecommunication services and expenses. In an embodiment, a method for electronically processing telecommunication invoices includes importing the telecommunication invoices, extracting elements from the imported invoices and performing reasonability tests on the imported invoices. The reasonability test includes conducting an automated comparison against established criteria that may be customized by users. The method includes generating one or more interactive reports that enable an organization to effectively manage its telecommunication services.

Abstract: A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may restrict data usage of devices to data usage that can be allocated to particular accounts based on purpose, source, destination or other.

Abstract: A system and computer implemented method which determines usage and available rate plans, at least some of which are pool eligible. Based on expected usage for a billing cycle, the system and method modifies rate plans for one or more devices to migrate devices in and out of the pool(s) and/or modify plans and data available to the pool in order to reduce cost of telecommunications services for the devices.

Abstract: A system and method that allows for information relating to data and communication resource usage to be gathered and analyzed such that particular data transactions and usage of network accessible software applications can be classified based on purpose and/or type. Further, the system and method provide reporting based on amount of usage and/or purpose or type of usage so that associated costs and usage can be calculated applied and allocated to particular accounts, divisions, groups or individuals within and outside of a company or entity. Further, the system may disable features of or access to network accessible software applications based on lack or use, limited use or other metrics that fall outside of threshold ranges or values.

Abstract: Systems and Methods for telecommunication expense management are provided. A distributed platform including a user support site, multiple user databases and customized user applications is provided to enable organizations to better manage their telecommunication services and expenses. In an embodiment, a method for electronically processing telecommunication invoices includes importing the telecommunication invoices, extracting elements from the imported invoices and performing reasonability tests on the imported invoices. The reasonability test includes conducting an automated comparison against established criteria that may be customized by users. The method includes generating one or more interactive reports that enable an organization to effectively manage its telecommunication services.

Abstract: A security program installed or in communication with a computer is provided. The security program is configured to intercept disk (I/O) operations that read/write from/to disk. This allows the security program to confirm and control access to data based on security rules. Further, the security program can categorize data based on security rules and then format and store data on disk in a format that prevents access by application(s) of the computer. The security program is further configured to re-format data to be accessible by the application in a format accessible by the application(s) when a request to access the data complies with security rules.