Patents Assigned to Tao Technologies, LLC
  • System and method for providing enhanced persistent communications
    Patent number: 8572171
    Abstract: A system and method for providing persistent communications between users is disclosed whereby users can communicate in a real time fashion and/or in an offline or asynchronous manner within a persistent communications session without having to initiate a new session each time a user logs off or onto the communications session.
    Type: Grant
    Filed: September 26, 2008
    Date of Patent: October 29, 2013
    Assignee: Tao Technologies, LLC
    Inventors: Steven L. Greenspan, Bonnie A. Nardi, Stephen Whittaker
  • Method of providing customer services
    Patent number: 8019646
    Abstract: Customer services are provided by storing predetermined trigger information in association with predetermined content. A real-time text chat established over a network between at least one agent device and at least one customer device is monitoring for the predetermined trigger information using a monitoring computer. The predetermined content is automatically forwarded to the at least one customer device when the predetermined trigger information is detected in the monitoring.
    Type: Grant
    Filed: December 23, 2009
    Date of Patent: September 13, 2011
    Assignee: Tao Technologies, LLC
    Inventor: Virginia Lewis-Hawkins