Abstract: A system and method for increasing meta data with a call center system to provide increased caller ID and agent skill matching. A system may include pre-populated meta data from a given phone number. A processor may include pre-programmed logic sequences for increasing meta data for the system by providing signal outputs to other sources and vendors to request the missing meta data. The information obtained from the other sources is input into the memory of the system for another logic sequence to act upon to provide the phone number or a call to the best possible and available agent based on agent skills and other information. Agents are able to access all the meta data prior to, during or after the call. Inbound and outbound calls may each utilize the system.