Abstract: Techniques for behavioral pairing in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for behavioral pairing in a contact center system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the contact center system, a plurality of contacts available for connection to an agent; determining, by the at least one computer processor, a plurality of preferred contact-agent pairings among possible pairings between the agent and the plurality of contacts; selecting, by the at least one computer processor, one of the plurality of preferred contact-agent pairings according to a probabilistic network flow model; and outputting, by the at least one computer processor, the selected one of the plurality of preferred contact-agent pairings for connection in the contact center system.

Abstract: Circular flat panel loudspeaker comprising a resonant with a rear surface opposite the front surface. An exciter is provided at an axial centre of panel and coupled to the rear surface of the panel to cause the panel to vibrate, on operation of the exciter, to generate sound. A frame is provided for mounting in the surface and having the rear surface of the panel fixed thereto around the whole of the outer boundary of the panel, such that when mounted in the mounting surface and when the panel is caused by the exciter to vibrate on operation of the exciter, the outer boundary of the panel is fixed relative to the mounting surface.

Abstract: A system and method are disclosed for secure storage of customer's public and private data in a personal data store. Companies communicate with a secure data storage server using a public encryption key linked to a registered IP Address, customers communicate with a private encryption key, and encrypted data can be stored using a variety of encryption keys. The personal data store can be used for preparing customer product views, linking personal data to avoid repeated customer data entries, customer identification and loyalty card linking. Encrypted stored data ensures no other person can read it.

Abstract: A closed-loop cooling ship propulsion apparatus includes a power device, a pump, and a coolant supply. A fluid circuit is formed in the ship propulsion apparatus and a coolant in the loop can be arranged to circulate through all heat-generating components in addition to the pump and motive power unit. A closed-loop circuit avoids the blockages and contamination which might occur if the water of a sea or lake was used directly.

Abstract: A computerized system for grading the colour of a diamond, wherein the colour of the diamond is graded based on a predetermined threshold of correlation of colour of a diamond with the colour of a diamond of a plurality of diamonds each having a colour grading assigned thereto, the computerized system including: an optical image acquisition device for acquiring at least a first optical image of a diamond, wherein the first optical image is acquired at a predetermined angle of inclination to the central axis extending normal to the table and through the apex of the pavilion of the diamond and in a direction of towards the table and wherein the first optical image is acquired in an environment having a predetermined constant light level; a processor module for comparing data derived from acquisition of the at least a first optical image with a plurality of data sets each of which corresponds to a diamond of a plurality of diamonds, wherein data sets are each derived from an optical image acquired by an optical

Abstract: Disclosed is an electric puncher. The electric puncher includes at least one punching device, a rotating shaft and a drive unit. The punching device further includes a support frame arranged on the base and a punching assembly that moves up and down along the support frame. The rotating shaft can be connected with the support frame through rotation. The rotating shaft is furnished with eccentric cams that drive the punching assembly to move up and down. The staggered arrangement of eccentric cams enables the punching assemblies to asynchronously move up and down during the rotation of rotating shaft. The drive unit drives the rotating shaft to rotate. The asynchronous vertical motion of various punching assemblies helps to save labor, thereby alleviating the requirements for motor output power and gear strength.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for processing inputs using a neural network system that includes a whitened neural network layer. One of the methods includes receiving an input activation generated by a layer before the whitened neural network layer in the sequence; processing the received activation in accordance with a set of whitening parameters to generate a whitened activation; processing the whitened activation in accordance with a set of layer parameters to generate an output activation; and providing the output activation as input to a neural network layer after the whitened neural network layer in the sequence.

Abstract: The present invention provides a projecting apparatus. The projecting apparatus comprises: a light source, a lens, and a diffractive optical element (DOE). The light source is utilized for emitting a Gaussian beam. The lens has a focal length, and is utilized for receiving the Gaussian beam and generating a de-focused Gaussian beam, wherein a distance between the light source and the lens is not equal to the focal length. The DOE is designed for the de-focused Gaussian beam, and utilized for receiving the de-focused Gaussian beam and spreading out a non-diffracted light of the de-focused Gaussian beam.

Abstract: A powered fastener driver includes a cylinder and a drive piston within the cylinder being acted on by a driving force resulting from a pressure differential. The powered fastener further includes a drive blade coupled to the drive piston and operable to drive a fastener, and an adjustable valve for selectively introducing air from ambient atmosphere into the cylinder, thereby changing the pressure differential acting on the drive piston. By adopting a self-contained vacuum generating means as described above, the present invention does not rely on any external vacuum source and powered fastener driver can be used and carried with conveniently.

Abstract: The present invention is an induction control system for an autonomous-traveling vehicle that performs traveling and work autonomously while measuring the position of the traveling vehicle by using a satellite positioning system, the induction control system being characterized by, when the autonomous-traveling vehicle is moved backward, setting a virtual antenna position more backward, by a predetermined distance, than the antenna position of the satellite positioning system, and performing a lateral control by using a lateral deviation from a target path at the virtual antenna position. This makes it possible to travel along a pre-designed target path during a forward movement, turning, and a backward movement of the autonomous-traveling vehicle.

Abstract: Devices and methods for improved installation of trim, such as trim boards, to a building substrate. An alignment device configured for use with a nail gun is sized and shaped to facilitate repeatable and accurate angled nailing of trim boards at a desired nailing angle and height relative to a building substrate. The alignment device is sized and shaped to stably seat within an angle between a trim board and a building substrate such that a nail gun user can repeatedly drive nails at a regular angle and height through the side of the trim board and into the building substrate to nail the trim board to the building substrate without requiring the user to measure and/or visually determine the height and angle at which the nail will be driven.

Abstract: A video processor card for outputting video data, the video processor card being arranged for insertion into a video media server and into communication with an output of the video media server, the card comprising: an input for receiving a first video data stream at a first video resolution from the output of the video media server; a processor arranged to demultiplex the received first video data stream at the first resolution into a plurality of second video data streams, each second video data stream being at a second video resolution; and a plurality of video outputs, each video output arranged to output one of the plurality of second video data streams, wherein the first video resolution is at a higher video resolution than the second video resolution.

Abstract: A method of fabricating an energy storage device (1) comprising forming a stack comprising at least a first electrode layer (6), a first current collecting layer (12) and an electrolyte layer 8 disposed between the first electrode layer (6) and the first current collecting layer (12). Forming a first groove (24) in the stack through the first electrode layer (6) and the electrolyte layer (8), thereby forming exposed edges of the first electrode layer 6 and the electrolyte layer (8). Filling at least part of the first groove (24) with an electrically insulating material thereby covering the exposed edges of the first electrode layer (6) and the electrolyte layer (8) with the insulating material. Cutting through the insulating material and the first current collecting layer (12) along at least part of the first groove (24) in order to form an exposed edge of the first current collecting layer (12).

Abstract: The present invention discloses methods and systems for scheduling and distributing power for electric vehicle chargers, through enabling and disabling a plurality of relays at a system. One of the criteria to allow an authenticated user to use an electric vehicle charger is whether there is enough electricity capacity. When the user is allowed to use a scheduled electric vehicle charger, its location is then sent to the user. Alert messages can be generated if charging does not begin within a first time limit and the cancellation of a reservation will take place if the second time limit is reached.

Abstract: The present disclosure discloses a natural pharmaceutical composition for treating osteoporotic fracture and/or osteoarthritis and an application thereof. The composition is composed of 73.3 wt %-98.3 wt % of sea buckthorn pulp oil and 1.7 wt %-26.7 wt % of panax notoginseng saponins. The composition can be further used for preventing and treating ostealgia diseases.

Abstract: A robotic fruit picking system includes an autonomous robot that includes a positioning subsystem that enables autonomous positioning of the robot using a computer vision guidance system. The robot also includes at least one picking arm and at least one picking head, or other type of end effector, mounted on each picking arm to either cut a stem or branch for a specific fruit or bunch of fruits or pluck that fruit or bunch. A computer vision subsystem analyses images of the fruit to be picked or stored and a control subsystem is programmed with or learns picking strategies using machine learning techniques. A quality control (QC) subsystem monitors the quality of fruit and grades that fruit according to size and/or quality. The robot has a storage subsystem for storing fruit in containers for storage or transportation, or in punnets for retail.

Abstract: A hardware independent peripheral control system and method are disclosed. The system comprises: a virtualised controller (20) executable by a processor (35) of a host system (30). The virtualised controller (20), when executed by the host system (30), has an input interface (21), an output interface (22), a processor (23) and a memory (24). The memory (24) encodes data on one or more peripheral specific instructions to control a peripheral (40) attached or connected to the host system (30). The input interface (21) is configured to receive peripheral agnostic instructions from the host system (30).

Abstract: A mask or shield comprising a flow of positive pressure air directed through substantially opposing jets that creates a stream of laminar flow filtered air to create a turbulent air pocket therein for supplying filtered breathing air to a wearer's face and to exclude outside unpurified air. Also a mask or shield comprising a flow of positive pressure air directed via a powered impeller unit that is configured to distribute positively pressurised filtered breathable air inside the face mask in a substantially 360° plane or arc substantially parallel to the internal surface of the face mask and to exclude external unpurified air. The mask is separated from and does not form a seal around a wearer's face unless required such as in a deadly environment or malfunction.