Abstract: A non-transitory computer readable medium includes instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations.

Abstract: A system for performing remote artificial intelligence-assisted electronic warranty verification including at least one processor configured to transmit an instruction to capture at least one product image of a specific product, receive and perform product image analysis on the product image to identify at least one product-distinguishing characteristic, transmit an instruction to capture an image of a purchase receipt, receive and perform receipt image analysis on the purchase receipt image to identify product purchase information, access a universal data structure containing data on products offered by suppliers, use the at least one product-distinguishing characteristic and product purchase information to identify in the universal data structure the specific product, identify in the universal data structure a link to a warranty data structure of the supplier, access the link to lookup the specific product and receive a warranty coverage indication from the supplier data structure, and transmit an indicatio

Abstract: Image processing systems and methods may include receiving image data captured by an image sensor of a mobile communications device, the image data including at least one image of an inoperative product in an environment of a user. The systems and methods may further include performing image recognition on the image data to determine an identity of the inoperative product and access at least one database to determine a cause of product inoperability based on the determined identity of the inoperative product. The systems and methods may also include establishing a self-service support session by retrieving a plurality of sequential instructions to remedy the inoperability of the product and causing visual guidance to be displayed by the mobile communications device, wherein the visual guidance is associated with the plurality of sequential instructions.

Abstract: Techniques for conducting a support session and determine suitable instructions for resolving a certain technical mal-function in a device/equipment of a user. Imagery data associated the technical mal-function is received from a user's device and used for determining at least one improperly setup property associated with the mal-function in the mal-functioning device/equipment based on a comparison of the received imagery data with reference data. Instructions comprising augmented imagery for resolving the mal-function can be then generated, or fetched form a database, based on the determined at least one improperly setup property. A new database record can be generated comprising the augmented imagery data for use in future support sessions associated with the mal-function.