Abstract: A graphical user interface is used for tracking the operation of emergency call systems at different properties, each having a plurality of residences and an emergency call system for each property. The graphical user interface includes a report window and at least one statistical report contained within the report window and comprising one of at least a summary of emergency calls in a time, a chart displaying the number of alarms and time of day, a chart displaying an alarm type, and a chart displaying an average response time based on time of day. An emergency call system is also disclosed and includes an internet module operative with one of at least a wireless, direct connect or telephone subsystem for forwarding alarm data over the internet to be accessed by a client computer, such as operated by a manager. The internet module could be connected to a data bus and bus controller as part of the system.

Abstract: An emergency call system includes at least one wireless receiver located at a property having a plurality of residences for receiving wireless alarm signals from resident wireless devices and reset signals from attendant wireless devices, such as pendants. The wireless device module is operatively connected to the at least one wireless receiver for determining identity of respective resident devices and determining the response time in which an attendant has responded to an alarm signal from the resident device and which the attendant resets the alarm. The “staff reset” pendant contains a unique code identifying which staff pendant was used for a reset.

Abstract: An emergency call system includes a data bus and bus controller operatively connected to the data bus for controlling data access on the data bus. The system can include at least one of wireless, direct connect and telephone subsystems. A wireless device module could be operatively connected to the data bus for receiving and passing alarm signals onto the data bus from a premises based wireless subsystem having at least one wireless receiver that receives wireless alarm signals from wireless pendants and other devices. The system could also include a direct connect module that receives and passes alarm signals onto the data bus from a premises based direct connect subsystem having wired stations and/or sensors. A telephone module could be operatively connected to the data bus for receiving alarm signals from a telephone of a residence through the telephone network and to the telephone module.