Abstract: An apparatus includes a communications module that establishes a telephonic connection between a customer service representative of a company and a customer through an electronic device. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile that includes information to identify the customer. The identifier is received in conjunction with the telephonic connection. The customer profile is stored previous to the telephonic connection. An ID request module sends a request to the customer to provide identifying information via the electronic device of the customer. The identifying information is input to the electronic device by the customer using an electronic, non-verbal technique. An ID confirmation module receives an identification confirmation in response to the identifying information input by the customer matching the information to identify the customer in the customer profile.

Abstract: An apparatus for processing telephone orders includes a communications module that establishes a telephonic connection between a customer service representative of a merchant and a customer, and an identification module that receives an identifier linking the customer to a customer billing profile a billing profile access module that receives electronic access to the customer billing profile. The customer billing profile includes billing information of the customer. The apparatus includes a transaction module that processes a sales order using the customer billing profile of the customer in response to a customer approval of the sales order. The sales order is for a product and/or a service offered by the merchant. The billing information of the customer billing profile is unavailable for viewing by the customer service representative.

Abstract: An apparatus for processing telephone orders includes a communications module that establishes a telephonic connection between a customer service representative of a merchant and a customer, and an identification module that receives an identifier linking the customer to a customer billing profile a billing profile access module that receives electronic access to the customer billing profile. The customer billing profile includes billing information of the customer. The apparatus includes a transaction module that processes a sales order using the customer billing profile of the customer in response to a customer approval of the sales order. The sales order is for a product and/or a service offered by the merchant. The billing information of the customer billing profile is unavailable for viewing by the customer service representative.