Patents Assigned to Teleperformance SA
  • Patent number: 9026464
    Abstract: An apparatus for processing telephone orders includes a communications module that establishes a telephonic connection between a customer service representative of a merchant and a customer, and an identification module that receives an identifier linking the customer to a customer billing profile a billing profile access module that receives electronic access to the customer billing profile. The customer billing profile includes billing information of the customer. The apparatus includes a transaction module that processes a sales order using the customer billing profile of the customer in response to a customer approval of the sales order. The sales order is for a product and/or a service offered by the merchant. The billing information of the customer billing profile is unavailable for viewing by the customer service representative.
    Type: Grant
    Filed: March 5, 2014
    Date of Patent: May 5, 2015
    Assignee: Teleperformance SA
    Inventor: Alan Truitt
  • Publication number: 20150052015
    Abstract: An apparatus for processing telephone orders includes a communications module that establishes a telephonic connection between a customer service representative of a merchant and a customer, and an identification module that receives an identifier linking the customer to a customer billing profile a billing profile access module that receives electronic access to the customer billing profile. The customer billing profile includes billing information of the customer. The apparatus includes a transaction module that processes a sales order using the customer billing profile of the customer in response to a customer approval of the sales order. The sales order is for a product and/or a service offered by the merchant. The billing information of the customer billing profile is unavailable for viewing by the customer service representative.
    Type: Application
    Filed: March 5, 2014
    Publication date: February 19, 2015
    Applicant: Teleperformance SA
    Inventor: Alan Truitt