Patents Assigned to Telera
  • Point-of-presence call management center
    Patent number: 6445784
    Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination.
    Type: Grant
    Filed: February 27, 2001
    Date of Patent: September 3, 2002
    Assignee: Telera, Inc.
    Inventors: Prem Uppaluru, Mukesh Sundaram
  • Point-of-presence call center management system
    Patent number: 6381329
    Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.
    Type: Grant
    Filed: November 3, 1999
    Date of Patent: April 30, 2002
    Assignee: Telera
    Inventors: Prem Uppaluru, Mukesh Sundaram
  • Point-of-presence call center management system
    Patent number: 6324276
    Abstract: A point-of-presence (POP) call center system capable of answering, servicing, queuing and routing of calls at local points of presence to reduce communications costs and enhance operational efficiency for toll-free inbound call centers. The POP call center system includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a virtual private network to premises call center gateways at business locations where the call centers reside.
    Type: Grant
    Filed: November 3, 1999
    Date of Patent: November 27, 2001
    Assignee: Telera, Inc.
    Inventors: Prem Uppaluru, Mukesh Sundaram