Abstract: A relationship building method for automated services is disclosed, which includes the steps of receiving a contact from a client such as by telephone or over the Internet or other computer network, looking for the client in a client data base, and if the client is in the client data base, then welcoming the client. If the client is calling by telephone and does not like auto attendant, then the client is transferred to a customer service representative. The client is presented with an option of one or more services or goods that are usual for the client as determined by the client data base. If the client selects one of the usual services or goods, then the client request is processed, but if the client does not select one of the usual services or goods, then the client is presented with a list of services or goods from which to select, the new request is entered into the client data base, and the client request is processed.