Abstract: A system and method for automated call analysis using context specific lexicons. A system includes memory and a processor configured to execute instructions. The system includes a lexicon component and an analysis component. The system optionally includes a recording component, a display component, or a scoring component. The lexicon component defines a plurality of context specific lexicons, with each context specific lexicon having elements associated with one of a plurality of unique conversation segments. The analysis component is configured to identify elements of the context specific lexicon, and associate each identified element with a time location in a conversation. The display component is configured to graphically present a multi-line graph such that the intersections of the lines indicate transitions between the unique conversation segments.
Type:
Grant
Filed:
January 28, 2020
Date of Patent:
February 9, 2021
Assignee:
TETON1 LLC
Inventors:
Robert T. Madden, Jr., Christopher P. Derikart, Edward A. Donnelly
Abstract: A system and method for automated call analysis using context specific lexicons. A system includes memory and a processor configured to executed instructions. The system includes a recording component, a lexicon component, an analysis component, and a display component. The lexicon component defines a plurality of context specific lexicons, with each context specific lexicon having elements associated with one of a plurality of unique conversation segments. The analysis component configured to identify elements of the context specific lexicons, and associate each identified element with a time location in a telephonic conversation. The display component configured to graphically present a multi-line graph such that the intersections of the lines indicate transitions between the unique conversation segments.
Type:
Grant
Filed:
August 6, 2018
Date of Patent:
March 10, 2020
Assignee:
TETON1, LLC
Inventors:
Robert T. Madden, Jr., Christopher P. Derikart, Edward A. Donnelly
Abstract: A system and method for automated call analysis using context specific lexicons. A system includes memory and a processor configured to executed instructions. The system includes a recording component, a lexicon component, an analysis component, and a display component. The lexicon component defines a plurality of context specific lexicons, with each context specific lexicon having elements associated with one of a plurality of unique conversation segments. The analysis component configured to identify elements of the context specific lexicons, and associate each identified element with a time location in a telephonic conversation. The display component configured to graphically present a multi-line graph such that the intersections of the lines indicate transitions between the unique conversation segments.
Type:
Grant
Filed:
August 31, 2017
Date of Patent:
August 7, 2018
Assignee:
Teton1, LLC
Inventors:
Robert T. Madden, Jr., Christopher P. Derikart, Edward A. Donnelly
Abstract: A system and method for automated call analysis using context specific lexicons. A system includes memory and a processor configured to executed instructions. The system includes a recording component, a lexicon component, an analysis component, and a display component. The lexicon component defines a plurality of context specific lexicons, with each context specific lexicon having elements associated with one of a plurality of unique conversation segments. The analysis component configured to identify elements of the context specific lexicons, and associate each identified element with a time location in a telephonic conversation. The display component configured to graphically present a multi-line graph such that the intersections of the lines indicate transitions between the unique conversation segments.
Type:
Grant
Filed:
December 28, 2016
Date of Patent:
September 5, 2017
Assignee:
TETON1, LLC
Inventors:
Robert T. Madden, Jr., Christopher P. Derikart, Edward A. Donnelly