Patents Assigned to THE VIDEO CALL CENTER, LLC
  • Patent number: 10904386
    Abstract: A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.
    Type: Grant
    Filed: April 18, 2017
    Date of Patent: January 26, 2021
    Assignee: THE VIDEO CALL CENTER, LLC
    Inventors: Thomas Wolzien, Laurence Thaler, Alexander Maisey, William Milne, Tom Porpiglia
  • Publication number: 20170302795
    Abstract: A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.
    Type: Application
    Filed: April 18, 2017
    Publication date: October 19, 2017
    Applicant: THE VIDEO CALL CENTER, LLC
    Inventors: Thomas Wolzien, Laurence Thaler, Alexander MAISEY, William MILNE, Tom PORPIGLIA
  • Patent number: 9654731
    Abstract: A video call center process and system can create video programs for television transmission from a multiplicity of simultaneous video callers with much less supporting staff.
    Type: Grant
    Filed: June 30, 2014
    Date of Patent: May 16, 2017
    Assignee: THE VIDEO CALL CENTER, LLC
    Inventors: Thomas R. Wolzien, Laurence Thaler, Alexander Maisey, William Milne, Tom Porpiglia