Abstract: A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.
Type:
Grant
Filed:
April 18, 2017
Date of Patent:
January 26, 2021
Assignee:
THE VIDEO CALL CENTER, LLC
Inventors:
Thomas Wolzien, Laurence Thaler, Alexander Maisey, William Milne, Tom Porpiglia
Abstract: A caller queue system and process for a video call-in system. The system includes a waiting room server that connects to a plurality of caller devices over a network. The waiting room server may provide content to the plurality of video caller devices and collects input received from the plurality of video caller devices. A queue managing module connected to the waiting room server prioritizes or sorts the plurality of video caller devices in a queue based on the input received from the plurality of video caller devices. The system allows a user or producer to prescreen and determine the priority of the callers and accept a higher number callers to be connected to the caller queue system.
Type:
Application
Filed:
April 18, 2017
Publication date:
October 19, 2017
Applicant:
THE VIDEO CALL CENTER, LLC
Inventors:
Thomas Wolzien, Laurence Thaler, Alexander MAISEY, William MILNE, Tom PORPIGLIA
Abstract: A video call center process and system can create video programs for television transmission from a multiplicity of simultaneous video callers with much less supporting staff.
Type:
Grant
Filed:
June 30, 2014
Date of Patent:
May 16, 2017
Assignee:
THE VIDEO CALL CENTER, LLC
Inventors:
Thomas R. Wolzien, Laurence Thaler, Alexander Maisey, William Milne, Tom Porpiglia