Patents Assigned to THINKCX TECHNOLOGIES, INC.
  • SYSTEM AND METHOD OF ANALYZING SOCIAL MEDIA TO PREDICT THE CHURN PROPENSITY OF AN INDIVIDUAL OR COMMUNITY OF CUSTOMERS
    Publication number: 20230044619
    Abstract: A system and method for mining social media signals and cues i) created by a user (for example, a customer) and/or ii) to which the user is exposed (the “data”), and for processing that data as it relates to a service (including a fee or subscription-based service), in order to predict the user's predisposition or likelihood to either leave the subscription or the service or reduce his/her engagement with the subscription or the service.
    Type: Application
    Filed: May 13, 2022
    Publication date: February 9, 2023
    Applicant: THINKCX TECHNOLOGIES, INC.
    Inventors: Aaron David Nielsen, Qiao Pang, Ebrahim Bagheri, Mohammad-Amin Jashki, Fattane Zarrinkalam, Alireza Vazifedoost
  • System and method of analyzing social media to predict the churn propensity of an individual or community of customers
    Patent number: 11392968
    Abstract: A system and method for mining social media signals and cues i) created by a user (for example, a customer) and/or ii) to which the user is exposed (the “data”), and for processing that data as it relates to a service (including a fee or subscription-based service), in order to predict the user's predisposition or likelihood to either leave the subscription or the service or reduce his/her engagement with the subscription or the service.
    Type: Grant
    Filed: September 9, 2019
    Date of Patent: July 19, 2022
    Assignee: THINKCX TECHNOLOGIES, INC.
    Inventors: Aaron David Nielsen, Qiao Pang, Ebrahim Bagheri, Mohammad-Amin Jashki, Fattane Zarrinkalam, Alireza Vazifedoost
  • Method and system of using image recognition and geolocation signal analysis in the construction of a social media user identity graph
    Patent number: 10031925
    Abstract: A social media identity/construct is created for a person by locating social media profiles of the person at least by one or both of i) recognizing image(s) in one or more social media postings related to the person and ii) correlating geolocation data embedded in one or more social media postings related to the person or the person's social media connections, analyzing, monitor social media outlets and channels to create a social media profile for the person.
    Type: Grant
    Filed: October 15, 2015
    Date of Patent: July 24, 2018
    Assignee: THINKCX TECHNOLOGIES, INC.
    Inventors: Aaron David Nielsen, Qiao Pang, Greg Mori, Jordan Yap