Patents Assigned to THUNDERHEAD (ONE) LIMITED
  • AN INTENT SYSTEM AND METHOD OF DETERMINING INTENT IN A PROCESS JOURNEY
    Publication number: 20220277360
    Abstract: A method of determining intent base upon initially flattening interactions using set alphanumeric identifiers into sequences then defining From targets and To targets at least to determine sequence journeys between such targets and possibly Through/Not through targets such that for use From and To targets as fragments of sequences provide a prediction of an outcome.
    Type: Application
    Filed: July 24, 2020
    Publication date: September 1, 2022
    Applicant: THUNDERHEAD (ONE) LIMITED
    Inventor: Ray GERBER
  • Method, system, computer program product and program for creating and using actionable journey maps
    Patent number: 10636042
    Abstract: The present invention describes a method, a system, a computer program product and a computer program for creating and using a journey map and for associating user interactions with a system such as a computer system to steps of the journey map. Embodiments of the invention relate to user interactions with an organisation across a range of different communication channels and associating these interactions with steps of a journey map.
    Type: Grant
    Filed: May 13, 2015
    Date of Patent: April 28, 2020
    Assignee: THUNDERHEAD (ONE) LIMITED
    Inventor: Ray Gerber