Abstract: The invention discloses a method, computer system and computer program of interacting with a user of a messaging client. In the method a transactive engine engages via an agent, a natural language interaction with a user of a messaging client in order to initiate a transaction and determines, based on an adaptive script of the agent, the semantics of natural language input from the user. The existing form of the script is adapted to take into account historical interaction between the agent and the user and historical interaction between other users and the agent. The transactive engine constructs at least one command necessary to execute the transaction and transmitting the at least one command to at least one information system in order to execute the transaction.

Abstract: The present invention relates to a method of processing a data record for finding a counterpart in a reference data set. In the data record a value of a data field is determined, where the data field represents an identifier. At least one synonym candidate for the value of the data field is determined from a set of predetermined identifier values. It is determined if a synonym candidate and the value of the data field fulfill a predetermined synonym acceptance criterion, and if the predetermined synonym acceptance criterion is fulfilled, the value of the data field and the synonym candidate are associated as synonyms. Thereafter a search for a counterpart for the data record is conducted by comparing to entries of the reference data set the value of the data field and/or a synonym associated with the value of the data field.

Abstract: Model based fault analysing in a base station in a mobile telecommunication system, the base station having a fault manager and resources adapted to transmit fault indication signals to the fault manager.