Abstract: In one example, a server displays one or more meeting scheduling categories in a given organizational structure. The server receives, from a user, target meeting scheduling parameters corresponding to the one or more meeting scheduling categories. The server dynamically adjusts an appearance of the one or more meeting scheduling categories in the given organizational structure to reflect the target meeting scheduling parameters, and generates one or more meeting invitations including the target meeting scheduling parameters.

Abstract: In one example embodiment, a server receives an email message from a user device, and extracts email addresses from the email message. The server determines whether the email addresses are associated with multiple organizations. If it is determined that the email addresses are associated with the multiple organizations, the server sends a response to the email message including a scheduling link that, when selected, provides scheduling information for one or more prospective meeting attendees associated with one or more of the email addresses. If it is determined that the email addresses are not associated with the multiple organizations, the server automatically prompts a meeting to be scheduled on respective calendars associated with the email addresses.

Abstract: A call may be received from a caller at an interactive voice response server with information indicating a caller preferred choice including a date and a time for an appointment. The caller preferred choice for the appointment may be determined as not available. A set of heuristic evaluations may be used to evaluate each of a plurality of available time slots individually to generate a plurality of intermediate results for each available time slot. Each intermediate result may have a weight associated with a corresponding heuristic evaluation. For each available time slot, the plurality of intermediate results may be aggregated using multiplicative weightings based on respective weights to produce aggregated results. A ranked list of candidate time slots to be used for the appointment may be generated based on the aggregated results and the caller may be prompted for a selection from the ranked list of candidate time slots.

Abstract: A system and method are provided that transforms the typical voicemail interaction into one in which the client does not feel that their voice messages could be easily ignored. Instead of being prompted in the traditional manner to simply leave a message, the client is asked to choose from a list of available times, each representing a potential time for the service provider to call the client back. The system is aware of both the service provider's calendar appointments and the times that they have made available for client appointments. Once the client chooses a time slot, the service provider's calendar will be updated with the new appointment details. When that time arrives, the provider's calendar system will alert them of their impending appointment and they will be reminded to telephone back their client at the scheduled time.

Abstract: A first agent process is provided in a first computing environment. The first agent process is in communication with a first application. A second agent process is provided in a second computing environment, and the second agent process is in communication with a second application. Both the second agent process and first application run behind a firewall. The first agent process and second agent process communicate with each other across the firewall to have tasks performed by the second application on behalf of the first application.

Abstract: A method of suggesting meetings between users is provided. A server receives from a plurality of user devices, data indicating geographic location on future dates of a plurality of users, calendar information of the plurality of users and interests of the plurality of users. The data is analyzed to determine whether data for at least two users match. If it is determined that data matches for at least two users, an appointment offer is sent for a meeting during a period of time when the at least two users are available. Acceptance or rejection of the appointment offer is received from each of the at least two users. If the at least two users accept the appointment offer, a meeting invitation is sent to each of the at least two users in order to insert the meeting into a calendar application for the at least two users.

Abstract: A plurality of graphical user interface objects are displayed, wherein each object associated with a step in a sequence of user interface screens to be presented to a user in order to guide the user through an appointment scheduling process. Selections of the objects are received in order to build a customized appointment scheduling process. Information is stored representing the selections of the objects for the customized appointment scheduling process.

Abstract: A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.

Abstract: A contact routing and scheduling system is provided allowing users to define various contact routing and scheduling contexts to direct a contact to a calendar of appointment availability representing the availability of a set of representatives pre-qualified to have times available for an appropriate appointment and to book an appointment as an integral part of the contact routing function. The system utilizes multiple visual user interfaces to allow users, contacts, and administrators to interact with the contact routing and appointment scheduling system. The system allows for user selection of contact routing and scheduling rules, association of scheduling activities to the contact routing process, and association of representatives who will ultimately accept appointments with contacts. The system also utilizes various techniques to associate contacts with particular contact routing and scheduling contexts received by the contact through email and/or other correspondence means.