Patents Assigned to Travel Services International, Inc.
  • Systems and methods of maintaining client relationships
    Patent number: 6477533
    Abstract: In one embodiment, systems and methods are used to maintain client relationships by tracking and managing customers and agents involved in booking a cruise. Furthermore, various activities which take place between an agent and active customers are monitored, whereby the type and quantity of activities performed by the agent is evaluated to assign a period of time of ownership of the customer. During the period of time while the customer is owned, other agents are prevented from acquiring the customer and subsequent booking commission. A series of rules which determine the duration of ownership of the customer are maintained and applied to enable the ownership to be changed as needed.
    Type: Grant
    Filed: December 1, 2000
    Date of Patent: November 5, 2002
    Assignee: Travel Services International, Inc.
    Inventors: Martin R. Schiff, Kathleen M. Sussman-Wiles, Vivian D. Ewart, Wallace C. Huff, Byron J. Berk, Maureen J. Elenberger, Timothy Fessenden, Paul Fitton, Vance M. Loiselle, Michael A. Carpenter, Michael T. Sherota, Elizabeth K. Judy, Elena M. Rodriquez, Holley S. Christen, Mitch Cox, Todd Elliott, Kevin Helms, Adolf Quintana, Dot Tolle, Nancy Porter, Karen J. Reynolds, Monica Scanlon, Paul Colangelo, Tracey Lee Codd, Joanell U. DeLand, Timothy M. Moorhead, Anne D. Burkard, George DelPino, Joelle S. Delva, Sharon Everhart-Brooks, Bradley Ferguson, David A. Forman, Samuel L. Hintz, Irwin D. Klotz, Courtney W. T. Kurk, Keith J. Leslie, Sandi B. Levy, Fred Locicero, Charlotte A. Luna, Jeffrey A. Nickerson, Maryann Bastnagel