Patents Assigned to TTEC Services Corporation
  • INTELLIGENT SYSTEMS BASED TRAINING OF CUSTOMER SERVICE AGENTS
    Publication number: 20200111377
    Abstract: A system and method of use to train customer service agents. The training system employs intelligent systems to facilitate or enable the training of customer service agents. The training system provides training to customer service agents and tracks the progress of the customer service trainees. In one aspect, the training system emulates a customer engaging with the customer service trainee, by emulating one or both of the persona of the customer and the scenario of the customer/trainee interaction.
    Type: Application
    Filed: September 30, 2019
    Publication date: April 9, 2020
    Applicant: TTEC Services Corporation
    Inventors: Henry Truong, Gershwin Allson Lamont Exeter, Louise Juanita Erven