Patents Assigned to Twilio, Inc.
  • Patent number: 10200458
    Abstract: A system and method for processing communication media in a regionally distributed communication platform that includes at a first platform region, establishing a communication session comprising establishing a media communication to at least one endpoint from the first region and establishing signaling communication to a second platform region; selecting a media resource in response to a change in media processing requirements of the communication session; when the selected media resource is outside the first region, routing media communication through a media resource outside of the first region; when the media resource is available in the first region, routing media communication through the media resource of the first region; and when the media resource is outside of the second region, storing the media communication in the first region at least temporarily and tunneling a branch of the media communication to a central media service in the second region.
    Type: Grant
    Filed: February 7, 2017
    Date of Patent: February 5, 2019
    Assignee: Twilio, Inc.
    Inventors: Brian Tarricone, John Wolthuis, Jonas Boerjesson
  • Patent number: 10187530
    Abstract: An embodiment of the system for publishing events of a telephony application to a client includes a call router that generates events from the telephony application and an event router that manages the publication of events generated by the call router and that manages the subscription to events by clients. The system can be used with a telephony application that interfaces with a telephony device and an application server.
    Type: Grant
    Filed: September 20, 2017
    Date of Patent: January 22, 2019
    Assignee: Twilio, Inc.
    Inventors: Jeffrey Lawson, John Wolthuis, Evan Cooke
  • Patent number: 10182147
    Abstract: A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.
    Type: Grant
    Filed: September 21, 2012
    Date of Patent: January 15, 2019
    Assignee: Twilio Inc.
    Inventors: Jeff Lawson, Evan Cooke, Robert J. Simutis, Patrick Malatack, Kyle Conroy
  • Patent number: 10176026
    Abstract: A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.
    Type: Grant
    Filed: March 20, 2018
    Date of Patent: January 8, 2019
    Assignee: Twilio, Inc.
    Inventors: Timothy S. Milliron, Adam Ballai, Robert Hagemann
  • Patent number: 10165015
    Abstract: A system and method for communicating with a client application that can include establishing a client signaling communication channel with a first client application; receiving a communication request from the first client application through the client signaling communication channel, wherein the communication request contains at least an authentication token and a specified communication destination; verifying the authentication token; if the authentication token is verified, at the system bridge, establishing a signaling communication channel with the communication destination and a second media communication channel with the specified communication destination; at the system bridge, establishing a first media communication channel with the client application; and merging the first media communication channel with the second media communication channel.
    Type: Grant
    Filed: January 12, 2017
    Date of Patent: December 25, 2018
    Assignee: Twilio Inc.
    Inventors: Jeffrey Lawson, John Wolthuis, Evan Cooke, Jonas Borjesson, Rob Simutis, Brian Tarricone, Edward Kim, Ameya Lokare
  • Patent number: 10122763
    Abstract: A method and system for connecting a communication to a client including at a system bridge, establishing a client subscription connection with a client device; receiving an incoming communication request at the system bridge; publishing an incoming communication notification from the system bridge to the client device; receiving a client communication at the system bridge; and merging the incoming communication request into the client communication at the system bridge.
    Type: Grant
    Filed: June 16, 2016
    Date of Patent: November 6, 2018
    Assignee: Twilio, Inc.
    Inventors: Jeffrey Gordon Lawson, John Robert Wolthuis, Evan Mansfield Cooke, Jonas Mikael Boerjesson
  • Patent number: 10116733
    Abstract: Systems and methods for updating a communication routing engine of a multi-tenant communication platform system. Responsive to a feedback message provided by an external system associated with a first account of the communication platform system, a communication routing engine of the communication platform system is updated based on the received feedback message. The feedback message relates to a first communication initiated on behalf of the first account of the communication platform system, and the first communication is initiated with a first communication route. The updated communication routing engine routes communications of a plurality of accounts of the communication platform system.
    Type: Grant
    Filed: October 28, 2016
    Date of Patent: October 30, 2018
    Assignee: Twilio, Inc.
    Inventor: Nicolas Acosta Amador
  • Patent number: 10069773
    Abstract: A system and method that includes receiving a messaging request that includes communication intent parameters and a set of communication destinations, wherein the messaging request is authenticated as a request of a first account; dynamically transforming messages according to individual communication destinations, wherein for the set of communication destinations: selecting a communication mode according to communication intent parameters, transforming content of the messaging request, and transmitting transformed content to a destination endpoint in the selected communication mode.
    Type: Grant
    Filed: March 3, 2016
    Date of Patent: September 4, 2018
    Assignee: TWILIO, INC.
    Inventors: Patrick Malatack, Thomas Wilsher, Cheuk To Law, Gowri Rao
  • Patent number: 10063461
    Abstract: A system and method for regional routing of internet protocol based real-time communication that includes registering a set of client application endpoint routes, comprising registering at least a first client gateway route of a first endpoint in a first region; receiving a communication invitation of the first endpoint; processing a set of communication instructions associated with the communication invitation and identifying a set of communication resources and at least a second endpoint; querying the client application endpoint routes and identifying a client gateway route of the second endpoint; and dynamically directing signaling path and media path of the communication according to the regional availability of the communication resources, the client gateway route of the first endpoint, and client gateway instance route of the second endpoint.
    Type: Grant
    Filed: December 12, 2016
    Date of Patent: August 28, 2018
    Assignee: TWILIO, INC.
    Inventors: Brian Tarricone, Edward Kim, Ameya Lokare, Jonas Borjesson
  • Patent number: 10063713
    Abstract: A system and method for programmatically managing device connectivity to a network that includes provisioning connectivity devices with an account of a communication platform, where for a set of the connectivity devices, provisioning includes uniquely associating network operating identifiers of each of the connectivity devices with a corresponding programmatic device resource in the communication platform, setting communication metering properties in a programmatic connectivity plan resource in the communication platform and associating the connectivity plan resource to at least a subset of the device resources of the connectivity devices, and activating network communication status of the connectivity devices; servicing communications from the connectivity devices; and programmatically managing the communications from the connectivity devices through at least the device resources and the connectivity plan resources.
    Type: Grant
    Filed: May 23, 2017
    Date of Patent: August 28, 2018
    Assignee: TWILIO INC.
    Inventors: Chetan Chaudhary, Evan Cummack, Brian Tarricone
  • Patent number: 10057734
    Abstract: Systems and methods for a communication platform that includes receiving a media message request; obtaining a set of web content resources associated with the media message request; rendering the set of web content resources; converting the rendered set of web content resources into a media resource; and transmitting the media resource to a destination according to the media message request.
    Type: Grant
    Filed: December 9, 2015
    Date of Patent: August 21, 2018
    Assignee: TWILIO INC.
    Inventors: Thomas Wilsher, Patrick Malatack, Rajiv Puranik, Cheuk To Law
  • Patent number: 10033617
    Abstract: A system and method for triggering on platform usage can include at a platform, receiving and storing a trigger configuration of an account; operating a platform comprising internally executing a process on behalf of an account and publishing at least one event when executing the process; at the platform, incrementing a counter in response to the at least one event and if the stored trigger configuration species a usage key associated with a category of counted events of the at least one event; monitoring counters in a context of an associated trigger; and processing the trigger upon the counter satisfying condition of an associated trigger.
    Type: Grant
    Filed: March 9, 2016
    Date of Patent: July 24, 2018
    Assignee: Twilio, Inc.
    Inventors: Evan Cooke, Timothy Milliron, Adam Ballai, Robert C. Hagemann, III, Matthew D. Nowack
  • Patent number: 10003693
    Abstract: Systems and methods for a work distribution service. At a multi-tenant platform that provides a work distribution service for a plurality of external systems, a priority is assigned to a first work item of a first external system. The work item is received via a RESTful work item API call request. The priority is assigned based on work item attributes of the work item and a workflow instruction corresponding to workflow information specified by the work item. The workflow instruction is provided by the external system via a RESTful Workflow API. A worker is assigned to the work item based on: the priority of the work item, the workflow information, and worker state managed by the first external system via a RESTful Worker API. The worker state includes worker attributes. The work item is generated by the external system, and the workflow instruction is managed by the external system.
    Type: Grant
    Filed: March 6, 2017
    Date of Patent: June 19, 2018
    Assignee: Twilio, Inc.
    Inventors: John Wolthuis, Robert Brazier
  • Patent number: 9992608
    Abstract: A system and method for providing a telephony endpoint information service at a communication platform includes obtaining information of a first endpoint through a set of information collection processes; storing the obtained information in an endpoint repository; receiving an endpoint query request of a communication event, wherein the endpoint query request specifies at least a first endpoint; accessing endpoint information for the first endpoint; and augmenting the communication event according to the accessed endpoint information.
    Type: Grant
    Filed: November 18, 2015
    Date of Patent: June 5, 2018
    Assignee: Twilio, Inc.
    Inventors: Patrick Malatack, Cheuk To Law
  • Patent number: 9967224
    Abstract: A method and system for real-time eventing including interacting with at least one configuration attribute according to instructions specified through an application programming interface (API); adding subscribers for an event channel; generating an event from operation of an application; publishing the event message to the event channel on an event router; processing the event message according to the at least one configuration attribute; identifying a subscriber to the event channel; and sending the event from the event router to the subscriber.
    Type: Grant
    Filed: August 5, 2014
    Date of Patent: May 8, 2018
    Assignee: Twilio, Inc.
    Inventors: Jeffrey Lawson, John Wolthuis, Evan Cooke, Jeffrey Comer
  • Patent number: 9959151
    Abstract: A system and method for providing delegated metric tools within a partially closed communication platform that includes receiving a tag identifier linked to at least a first identified platform interaction in the communication platform; associating the tag identifier with at least one logged event of an account associated with the first identified platform interaction; defining a tracking resource with at least one tag identifier; measuring platform interactions tracked by a tracking resource; and providing access to measured platform interactions through an application.
    Type: Grant
    Filed: September 29, 2017
    Date of Patent: May 1, 2018
    Assignee: Twilio, Inc.
    Inventors: Timothy S. Milliron, Adam Ballai, Robert Hagemann
  • Patent number: 9948703
    Abstract: An application platform system and method. A data synchronization instance manages a reference state object for a data synchronization system (DSS) account. A first local state object is stored at a first application system. The first application system receives update notifications provided by the DSS. A second local state object is stored at a second application system. The second application system receives update notifications provided by the DSS. An application instruction of the first application system is transformed into a state update, and the first local state object is modified to include the state update. The state update is provided to the DSS via a local update notification. The reference state object is modified to include the state update. The state update is provided to the second application system via a reference update notification. The second local state object is modified to include the state update.
    Type: Grant
    Filed: May 13, 2016
    Date of Patent: April 17, 2018
    Assignee: Twilio, Inc.
    Inventors: Carl Olivier, Sergei Zolotarjov, Mihails Velenko, Devid Liik, Artyom Tyazhelov
  • Patent number: 9948788
    Abstract: A system and method for preventing illicit use of a telephony platform that includes enrolling a plurality of accounts on a telecommunications platform, wherein an account includes account configuration; at a fraud detection system of the telecommunications platform, receiving account usage data, wherein the usage data includes at least communication configuration data and billing configuration data of account configuration and further includes communication history of the plurality of accounts; calculating fraud scores of a set of fraud rules from the usage data, wherein at least a sub-set of the fraud rules include conditions of usage data patterns between at least two accounts; detecting when the fraud scores of an account satisfy a fraud threshold; and initiating an action response when a fraud score satisfies the fraud threshold.
    Type: Grant
    Filed: February 23, 2017
    Date of Patent: April 17, 2018
    Assignee: Twilio, Inc.
    Inventors: Adam Ballai, Robert C. Hagemann, III, Daniel Zarick
  • Patent number: 9942394
    Abstract: A system and method for communicating presence information that can include at a first server of a communication platform, receiving an authorization token of a first client application; verifying at least one permission associated with the authorization token; registering a presence status of the first client application upon verifying the at least one permission of the authorization token; at a second server of the communication platform, accepting an incoming communication request; retrieving communication instructions according to the incoming communication request; identifying an instruction to communicate with a communication destination of the first client application; accessing the presence status resource of the first client application; establishing communication with the first client application according to the accessed presence status resource.
    Type: Grant
    Filed: October 28, 2016
    Date of Patent: April 10, 2018
    Assignee: Twilio, Inc.
    Inventors: Jeff Lawson, Evan Cooke, Robert J. Simutis, Patrick Malatack, Kyle Conroy
  • Patent number: 9906607
    Abstract: A multi-tenant media communication platform system and methods. The platform system includes media communication micro-services and micro-service configuration for a plurality of entities configured for use of the platform system. Enrolling an entity in the platform system includes setting entity configuration for use of the platform system by the entity. A micro-service request is processed according to the entity configuration. The micro-service request is a request for use of at least one micro-service of the platform system on behalf of the entity. Use of each micro-service is accounted for on behalf of the entity. Billing information for the entity is generated based on the accounting for the use of each micro-service on behalf of the entity. Entity configuration includes micro-service configuration, and micro-service configuration specifies at least one of: an endpoint mapping to at least one application logic URI, an event callback URI, and an event application logic URI.
    Type: Grant
    Filed: October 19, 2016
    Date of Patent: February 27, 2018
    Assignee: Twilio, Inc.
    Inventors: Jeffrey Lawson, John Wolthius