Abstract: A computer-implemented method for managing text inputted by a user in an online communication program comprises: communicating with a user computing device or online communication program server to receive text inputted by the user; assigning a trust value to the inputted text, wherein the assigned trust value is one of least three trust values on a continuum of trust values comprising a first trust value associated with acceptable behavior, a second trust value associated with unacceptable behavior, and a third trust value associated with indeterminate behavior; determining available responses to the inputted text based on the assigned trust value and rules specified in a user trust matrix; and sending a response selected from the determined available responses to the user computing device or online communication program server.

Abstract: A computer-implemented method for managing text inputted by a user in an online communication program comprises: communicating with a user computing device or online communication program server to receive text inputted by the user; assigning a trust value to the inputted text, wherein the assigned trust value is one of least three trust values on a continuum of trust values comprising a first trust value associated with acceptable behaviour, a second trust value associated with unacceptable behaviour, and a third trust value associated with indeterminate behaviour; determining available responses to the inputted text based on the assigned trust value and rules specified in a user trust matrix; and sending a response selected from the determined available responses to the user computing device or online communication program server.